Outbound Contact Center Manager jobs in Santa Barbara, CA

Concessions Manager

This role holds a pivotal position in ensuring seamless event execution, exceptional bar service, and effective collaboration with the Granada staff and presenters. Reporting directly to the Associate Director of Operations, this full-time position leads the day-to-day operations of the event support and Concessions programs, directing 6-10 staff per event, and focuses on the following primary duties.

Primary Duties Include:

• Supervise and manage Concessions and Event Support, ensuring proper training and adherence to Granada standards.
• Maintain a working knowledge of all Concession products, ensuring timely ordering and stocking of supplies.
• Regularly perform inventory audits, ensuring the maintenance of beverage stock, adherence to quality standards, and the consistent maintenance of products at optimal temperatures.
• Scheduling all deliveries for catering and presenter/Granada supplies (wine, liquor and other products).
• Maintain relationships with outside companies, wineries, distributors, catering teams, and resident companies.
• Manage cash bank, POS system, and reconcile sales and tips, delivering accurate records to the accounting department.
• Creative control over specialty cocktails and wine programs, in addition to menu design.
• Ensure compliance with state and federal laws related to alcohol service and licenses.
• Oversee Lightspeed POS system management.
• Support concessions in various duties such as line management or drink expediting and fills in as needed.
• Work with Concessions and Event Support Staff to ensure each team is updated on “Emergency and Non-Emergency” protocols.
• Collaborate with presenter representatives for comprehensive planning and execution of show-related receptions, paying meticulous attention to details.
• Create room layouts for any given reception, based on presenter needs, met with Granada standards of operation and capacity restrictions.
• Oversee reception activities, utilizing Event Support Staff for setup and breakdown.
• Support any in-house receptions/meetings, working closely with Granada Special Events Coordinator.
• Oversee and delegate work activities to Event Support staff both during performances and receptions.
• Address patron complaints, resolving issues promptly to ensure consistent and welcoming customer service.
• Collaborate with onsite managers to facilitate event success and proper opening and closing procedures.
• Develop and conduct regular staff trainings and safety trainings.
• Works with safety team to help evacuate patrons and staff in accordance to Granada safety protocols should an emergency occur.
• Provide up-to-date Hiring information and be present for phone/In-person interviews for both Concessions and Event Support positions.

Required Qualifications

• Hold a “Manager” ServeSafe certification, RBS Alcohol Serving Certification, and "Click Safety" Certification.
• Some certifications provided by The Granada.
• OSHA 10 training (To be completed within one month of employment).
• High School diploma or equivalent.
• Three years of previous bartending experience.
• One year of Bar Management experience.
• One year of event planning and/or event management experience.
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.
• Strong planning and organizational abilities with attention to detail.
• Ability to remain calm under pressure and make sound decisions quickly.
• Proficient in using a telephone, computer, copier, and other office equipment.
• Ability to lift up to 50 lbs.
• Knowledge of restaurant-type point-of-sale systems, item pricing, and software updating.
• Proficient in Windows-based computer systems and Microsoft Office programs including Word, Excel, and Outlook.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person