Outbound Contact Center Manager jobs in South Carolina
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
-
Position Role/Tile: Contact Center Consultant
Location: Columbia, SC.
Summary
-
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
- The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
- This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.
Roles & Responsibilities
-
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
- Process workflows
- Call flows
- Contact Center Metrics
- Self-service applications
- Desktop applications
- CRM, IVR, and desktop integrations
- Multi-channel blending
- Quality Management and Workforce Management tools and processes
- Reporting
- Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
- Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans
Preferred Qualifications
-
Project Management skills
Minimum Qualifications
-
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
- Experience with two or more of the following contact center platforms
- Cisco Contact Center Enterprise
- Genesys Pure Engage, Pure Cloud or Pure Connect
- Avaya Aura
- NICE In Contact
- Five9
- Experience with one or more of the following Workforce Optimization platforms
- NICE
- Verint
- Calabrio
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560 -
- 3 Days Ago
- Jackson Hewitt
-
Little River, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 6 Days Ago
- Jackson Hewitt
-
Conway, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 6 Days Ago
- Jackson Hewitt - 3164
-
Myrtle, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 1 Month Ago
- South Carolina Federal Credit Union
-
Charleston, SC
FULL_TIME
- Contact Center Service Representative/Phone Banker Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. *This posi...
- 8 Days Ago
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center Specialist Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positi...
- 11 Days Ago
Outbound Contact Center Manager jobs at Popular Companies
- Sourcis Inc
-
Folsom, CA
- Job Description Job Description Job Summary We are seeking an experienced Healthcare Coordinators Manager to join our te...
- 5/7/2024 12:00:00 AM
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 5/6/2024 12:00:00 AM
- Hotwire Communications Ltd
-
Fort Lauderdale, FL
- The Contact Center Manager for Technical Support leads the technical support team; coordinates the workforce planning pr...
- 5/6/2024 12:00:00 AM
- Weidner Apartment Homes
-
Kirkland, WA
- Salary Range - $65,000 - $70,000 The position of a Contact Center Manager requires 1 year or more of call center experie...
- 5/5/2024 12:00:00 AM
- Vertex Service Partners
-
Tavares, FL
- Job Title: Call Center Manager Location: Tavares, Florida Company: Eustis Roofing Company Job Description: Eustis Roofin...
- 5/5/2024 12:00:00 AM
- RIHI "The Home Improvement Specialist"
-
Warwick, RI
- Job Description Job Description An Industry Leader with well-established success in the specialty home improvement busin...
- 5/5/2024 12:00:00 AM
- Morgan Tanner & Associates
-
Fulton, MD
- Contact Center Manager Morgan Tanner & Associates focuses on connecting great people to great opportunities in the servi...
- 5/4/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 5/3/2024 12:00:00 AM