Outbound Contact Center Supervisor jobs in Cody, WY
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
- Tippet Rise Art Center
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Fishtail, MT
OTHER,FULL_TIME
-
About Tippet Rise
Tippet Rise Art Center is located in Fishtail, Montana, against the backdrop of the Beartooth Mountains, roughly midway between Billings and Bozeman and north of Yellowstone National Park. Set on a 12,500-acre working sheep and cattle ranch, Tippet Rise celebrates the union of music, art, architecture, and landscape. The art center exhibits large-scale, outdoor sculptures by some of the world’s foremost artists and architects, accessible via 15 miles of hiking and biking trails, or by the art center’s Sculpture Van Tours. Tippet Rise also presents an annual summer concert season—indoors and out—featuring internally acclaimed chamber musicians and soloists.Open Position: Visitor Center Assistant
The Visitor Center Assistant works closely with the Visitor Center Manager to facilitate a positive guest experience for visitors and special guests upon their arrival at the art center and throughout their visit. The Visitor Center Assistant will also work with other members of the Tippet Rise team including the Co-Directors and the Communication and Guest Experience Manager.The Visitor Center Assistant will primarily be responsible for checking visitors in and out, familiarizing them with the art center and their planned activity (hiking, biking, van tour, concert, etc.), answering questions, selling merchandise, and generally helping our guests and visitors have a wonderful day and experience at Tippet Rise.
The Visitor Center Assistant will work both independently on tasks and collaboratively with co-workers. The position requires excellent customer service and organization skills with high attention to detail. Most importantly, the Visitor Center Assistant will be a team player and will be willing to collaborate, pitch in, and adapt, as needed, with Tippet Rise colleagues.
Duties and Responsibilities
• Meets with Visitor Center Manager daily to go over the guest list and plan for the Visitor Center operations ahead
- Create positive interactions with all visitors and special guests
- Check visitors in and out at the front desk
- Review and update daily visitor list and record
- Help solve visitor problems by working to create positive outcomes
- Answer visitor questions
- Communicate with tour guides, front gate security, and rangers via two-way radio, as needed
- Discuss and/or make recommendations for visiting hikers and cyclists by reviewing maps with them, discussing how best to achieve their goals for the day, keeping a record of the routes each group of hikers or bikers plans to take, and informing visitors of potential challenges or hazards
- Make sure guests have important information such as the need to bring water, food, sunscreen, appropriate clothing, and footwear out on the land
- Sell merchandise, use point of sale system, and file sales reports
- Help clean up and organize Visitor Center
- Help with event setup, as requested
- Collect tickets and file attendance reports
- Help stock drinks, snacks, and other items for visitors and special guests
- Conduct special tours of art center and ranch, as requested
Required Skills and Qualifications
• Work experience in customer service roles
- Proficient with a computer and tablet
- Must have access to reliable transportation to and from work
- Excellent customer service and problem-solving skills
- Ability to work collaboratively in team environment
- Ability to exercise judgment and make sound decisions
- Demonstrates skills to prioritize and handle multiple tasks
- Ability to safeguard confidential information and perform with a high level of discretion, professionalism, and integrity
- Strong interpersonal and verbal communication skills
Physical Requirements and Working Conditions
• Frequently stands for long periods of time
- Frequently sits for long periods of time
- May drive vehicles from time to time
- Frequently walks short distances indoor and out, up and down stairs
- Frequently lifts, carries, and stocks food and beverages
- Frequently speaks, reads, uses a computer keyboard and tablet
Employment Details
Terms: Full-Time SeasonalDates: early June through late September 2023. The open season runs from Friday, June 16th to Sunday, September 17th. This position is expected to begin no later than Thursday, June 8th.
Hourly Wage: The salary for this position is $18.00 per hour. The salary represents Tippet Rise Art Center’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Reports to: Visitor Center Manager
To apply, please submit your resume to Elizabeth.korth@tippetrise.org. The deadline to apply is Monday, April 1st, 2024.
These duties and responsibilities are not intended to represent a comprehensive list of all duties and responsibilities that may be required in this position and are subject to change and adapt with the growth and needs of Tippet Rise. There may be unplanned activities and other duties as assigned.
Tippet Rise Art Center is an Equal Opportunity Employer and considers all qualified applicants for employment opportunities.
- 1 Month Ago
- Worland Healthcare & Rehabilitation Center
-
Burlington, WY
FULL_TIME
- Registered Nurse - RN - Senior Living Community PT and PRN shifts available 6am-6pm or 6pm-6am Are you a nurturing soul with a passion for making a positive impact on the lives of our cherished senior...
- 3 Days Ago
- Friendship Veterinary Center
-
Laurel, MT
FULL_TIME
- Have you ever dreamed of living in beautiful Montana AND of having the autonomy to practice Gold Standard Veterinary Medicine? We are looking for a self-motivated individual to expand from a one-docto...
- 24 Days Ago
- Lincare
-
Miles, MT
FULL_TIME
- Job Responsibilities: Develope business management goals and objectives that lend to growth and prosperity Drive productivity and efficiency by leading the work and direction of your team Devise and i...
- 1 Month Ago
- Associated Food Stores, Inc
-
Billings, MT
FULL_TIME
- WHO ARE WE?An organization that has distributed to and successfully supported grocery retailers and their customers in cities across the Intermountain West for more than 80 yearsA company that values ...
- 20 Days Ago
- Billings Clinic
-
Billings, MT
FULL_TIME
- You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the...
- 21 Days Ago
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0 Outbound Contact Center Supervisor jobs found in Cody, WY area
- Volunteers of America Northern Rockies
-
Cody, WY
- Quality Assurance Coordinator of Veteran Services Classification: Exempt Reports to: Quality Assurance Program Manager D...
- 4/28/2024 12:00:00 AM
- Ardurra
-
Cody, WY
- T-O Engineers, an Ardurra Company is seeking a motivated Staff Engineer to join our Cody, WY team. Required Qualificatio...
- 4/28/2024 12:00:00 AM
- Volunteers of America Northern Rockies
-
Cody, WY
- Quality Assurance Coordinator of Veteran Services Classification: Exempt Reports to: Quality Assurance Program Manager D...
- 4/28/2024 12:00:00 AM
- State of Wyoming
-
Cody, WY
- Description and Functions Open Until Filled GENERAL DESCRIPTION: The Wyoming Department of Transportation (WYDOT) is see...
- 4/28/2024 12:00:00 AM
- Crandall Corporate Dietitians
-
Cody, WY
- Registered Dietitian - Contractor Assisted Living Communities Do you enjoy working with residents in senior living commu...
- 4/28/2024 12:00:00 AM
- Department Of Homeland Security
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Cody, WY
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/27/2024 12:00:00 AM
- Security Officer Jobs Hiring
-
Wapiti, WY
- (Hiring Immediately) Part/Full-Time Security Officer Jobs Available in Wapiti, WY. No Experience Required.
- 4/27/2024 12:00:00 AM
- Absaroka Senior Living
-
Cody, WY
- Absaroka Senior Living is growing! C.N.A.'s (requires a Wyoming license) CARE PARTNER (no license required) Searching fo...
- 4/26/2024 12:00:00 AM
About Cody, Wyoming
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