Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
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Senior Contact Center Advocate Full-Time
Huntsville, AL
Contact Center
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Job Type
Full-time
Description
Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits Package Work from Home Opportunity After Training Period
Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company.
Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.
That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.
It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference.
It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.
As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program.
We don't want to brag or anything, but it's pretty top notch.
A Senior Contact Center Advocate will serve as a liaison between members and the Credit Union to assist members with their Credit Union needs.
Provide account information to members, and promote and cross-sell Credit Union products and services.
Functions and Responsibilities :
Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.
Follow-up on services offered to each member in a timely manner.
Onsite training will be located in Hoover, AL (two weeks) and will continue in Huntsville, AL.
Training Work Schedule : Onsite training is required (Monday - Friday 8 : 00 AM to 5 : 00 PM). A new hire will remain onsite then given the option to work hybrid or remotely after six months if they are in good standing and meeting minimum production standards.
After Training Work Schedule :
Shifts are available Monday - Friday from 7 : 00 AM to 6 : 00 PM.
Saturday rotations are required from 9 : 00 AM to 1 : 00 PM.
Requirements
Basic Requirements :
Experience : Two to three years of related experience in a financial institution required.
Experience : A high school education or GED.
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
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Avadian Credit Union - Contact Center - North AL Jobs
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Last updated : 2024-04-25
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