Outbound Contact Center Supervisor jobs in Roswell, GA

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Outbound Contact Center Supervisor jobs

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Clinical Contact Center Supervisor (Evenings) 03272023
  • Espyr
  • Marietta, GA FULL_TIME
  • Clinical Contact Center Supervisor 03272023

    Full-Time: Remote/Work from home 
    • Schedule: Monday-Friday, assigned 8 hour shift between 12pm-12am EST including possible weekends and holidays to fill in gaps.  
    • 40 hours/week 
    • Must be able to commit to a 6-8 week (40 hrs/week) training period, Mon-Fri 8:30-5pm EST 
    • Credentials: minimum provisionally licensed (LMSW, LAPC, LAMFT…) 
    • Proof of COVID-19 vaccination is required before employment, except in case of approved exception. This policy applies to remote workers.  
    • Must be able to pass a Drug Test 
    • Benefits: Medical, Dental, Sick, Vacation, etc. Clinical supervision may be available for Georgia applicants.  

    Skills and Abilities:  
    • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Adapts easily to change and to shifting priorities. 
    • Knowledge of management principles and familiarity with company products, services, and policies. 
    • Strong coaching and leadership skills, ability to motivate employees. 
    • Decisiveness and attention to detail. Efficient and multitasker.  
    • Proficiency with the necessary technology, including computers, software applications, phone systems, etc. 
    • Excellent inter-personal communication, relationship building, and consultative skills. 
    • Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal).  
    • Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently. 
    • Ability to offer telephonic support for clinically appropriate concerns in addition to crisis intervention when needed.  
    • Responds, answers, or directs information requests on a variety of topics. 
    • Proactively identifies solutions that enhance team performance and improves member retention and relations. 

    As a Contact Center Supervisor, the essential Job Duties include, but are not limited to:  
    • Leading the contact center’s Member Care Specialists as they provide support for members.  Answering Member Care Specialist’s questions, guiding them through difficult calls or issues, diffusing distressed members, or serve as point of escalation for issues requiring additional expertise, or discernment in order to resolve complex Members’ issues. 
    • Asking questions to better understand the calls Member Care Specialists are receiving, educating, and coaching the team regarding processes and practices, and explain expectations to employees. 
    • Assisting other management team members in identifying trends and establishing call center goals.  Call Center goals may include Service Levels, Abandonment rate, Average Speed of Answer and resolution rate. 
    • Ensuring staff members are achieving desired service levels by offering individualized coaching, executing recommended solutions  and taking corrective action, as needed. 
    • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. 

    Additional clinical job duties include but are not limited to: 
    • Respond to calls, texts, chats, and other forms of contact within a timely manner in adherence to company service standards.  
    •  Screening and discerning urgency regarding management requests for organizational services and escalating to the corresponding department. 
    • Assess for and meet the needs of new EAP or SAP members through clinical interviews using an abridged version of a bio-psycho-social assessment which includes: 
    • Evaluating the acuity and clinical urgency of members and intervenes in crises, as needed.  
    • Helping members identify personal, familial, and occupational problems that are currently or potentially impacting functioning, work performance, quality of life, and/or wellbeing. 
    • Assessing and enhancing member’s readiness for change using motivational counseling principles and techniques.  
    • Conducting substance abuse assessments to determine appropriate levels of care and ensures timely referrals to medical, detoxification, or other treatment resources as needed.  
    • Assessing for child and elder abuse or neglect and takes appropriate steps to ensure safety.  
    • Offering coping skills, problem-solving, and psychoeducation for members looking for immediate counseling support. 
    • Discerning if the services offered by Espyr are applicable for the member and, if not, appropriately connecting the member to the suitable level of care and resources.  
    • Engaging in case consultations with peers and supervisors as needed or directed. 
    • Assisting with coordination of member appointments to ensure timely connection to services in accordance with company standards.  
    • Conducting follow-up activities with members to ensure timely appointments and follow through on referrals, client stability and wellbeing, problem resolution, occupational functioning, satisfaction, and progress in counseling.  
    • Handling member escalations from internal and external parties that require additional assessment, crisis intervention, and immediate support. 
    • Assisting with case audits and corrections to ensure accuracy for client reporting.  
    • Resolves service issues using independent judgment in conjunction with established procedures by determining the cause of the problem; selects and explains the best solution to solve the problem; expedites correction or adjustment; following up to ensure resolution. 
    • Complying with all clinical and professional protocols, processes, and policies. 
  • 10 Days Ago
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Clinical Contact Center Supervisor Evenings 03272023
  • Espyr
  • Marietta, GA FULL_TIME
  • Clinical Contact Center Supervisor 03272023Full-Time: Remote/Work from home Schedule: Monday-Friday, assigned 8 hour shift between 12pm-12am EST including possible weekends and holidays to fill in gap...
  • 10 Days Ago
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Clinical Supervisor, Contact Center (Evenings) 03272023
  • Espyr
  • Marietta, GA FULL_TIME
  • Clinical Contact Center Supervisor 03272023Full-Time: Remote/Work from home Schedule: Monday-Friday, assigned 8 hour shift between 12pm-12am EST including possible weekends and holidays to fill in gap...
  • 10 Days Ago
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Contact Center Consultant
  • Go Energy Credit Union
  • Dallas, GA FULL_TIME
  • General Summary: Demonstrates a positive outlook and consistently performs within the context of Go Energy Credit Union philosophy, mission and corporate culture. Provides quality service and strives ...
  • Just Posted
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Contact center representative
  • Jackson Hewitt
  • Athens, GA FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 1 Day Ago
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Contact center specialist
  • Fiserv
  • Marietta, GA FULL_TIME
  • You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clie...
  • 2 Days Ago
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0 Outbound Contact Center Supervisor jobs found in Roswell, GA area

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Contact Center Technical Specialist
  • Fiserv, Inc.
  • Marietta, GA
  • Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move ...
  • 4/27/2024 12:00:00 AM
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SR Customer Service Client Rep
  • Boehringer Ingelheim GmbH
  • Duluth, GA
  • **** We offer more for everyone of us. Boehringer Ingelheim is an equal opportunity global employer who takes pride in m...
  • 4/27/2024 12:00:00 AM
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Oracle Services - Oracle Cloud SCM Order Management - Senior - Tech Consulting - Open Location
  • Ernst & Young LLP
  • Atlanta, GA
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/27/2024 12:00:00 AM
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Senior Manager, Proactive Customer Services
  • AGCO Corporation
  • Duluth, GA
  • **Senior Manager, Proactive Customer Services** **Location:** Duluth, GA, US The Sr Manager, Proactive Customer Services...
  • 4/26/2024 12:00:00 AM
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Lead Contact Representative (9 month Roster)
  • Department Of The Treasury
  • Atlanta, GA
  • Duties WHAT IS THE WAGE AND INVESTMENTDIVISION? A description of the business units can be found at: https://www.jobs.ir...
  • 4/24/2024 12:00:00 AM
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Contact Center Representative
  • Credit Union of Georgia
  • Marietta, GA
  • Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
  • 4/24/2024 12:00:00 AM
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Service Representative I - Treasury Management
  • City National Bank
  • Atlanta, GA
  • **SERVICE REPRESENTATIVE I - TREASURY MANAGEMENT** **WHAT IS THE OPPORTUNITY?** Serves as primary customer service & tra...
  • 4/24/2024 12:00:00 AM
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TELEPHONE SYSTEM ANALYST (Customer Service System Analyst)
  • Treasury
  • Atlanta, GA
  • ** TELEPHONE SYSTEM ANALYST (Customer Service System Analyst)** **Department of the Treasury** **Location** 1 vacancy in...
  • 4/23/2024 12:00:00 AM
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About Roswell, Georgia

Roswell is a city in north Fulton County, Georgia, United States. In the official 2010 U.S. Census it had a population of 88,346. The 2017 estimated population was 94,786, making Roswell the state's eighth-largest city. A suburb of Atlanta, Roswell has an affluent historic district. Roswell is located in northern Fulton County at 34°2′2″N 84°20′39″W / 34.03389°N 84.34417°W / 34.03389; -84.34417 (34.033896, −84.344028). It is bordered to the north by Milton, to the northeast by Alpharetta, to the east by Johns Creek, to the southeast by Peachtree Corners in Gwinnett County, to the south by S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$39,653 to $60,455
Roswell, Georgia area prices
were up 1.4% from a year ago
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What does an Outbound Contact Center Supervisor do?

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020