Outbound Contact Center Supervisor jobs in Union, NJ

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Outbound Contact Center Supervisor jobs

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type:
    Non Instructional - All Titles/Clerk 3
  • Date Posted:
    3/1/2023
  • Location:
    Communications -300


    • NEWARK BOARD OF EDUCATION
    HUMAN RESOURCE SERVICES
    765 BROAD STREET, NEWARK, NEW JERSEY 07102
    ROGER LEÓN, SUPERINTENDENT

    Clerk 3
    Contact Center

    (Pending availability of funds and Board of Education approval)

    The Superintendent invites qualified and interested persons to apply for the position of Clerk 3 at the Contact Center.

    This title is governed by the New Jersey Civil Service Commission (NJCSC). Note that the exam application period for this title has opened and closed. If a candidate is hired for this position, the candidate's appointment will be temporary pending the issuance of the NJCSC Certification List for this title.

    DEFINITION: Under direction, performs varied, complex clerical work involving the processing of documents in a variety of functions; takes the lead and/or performs the more difficult and complex clerical work; does other related duties as required. Positions in this title perform varied, complex clerical work requiring knowledge of the organization's rules, regulations, policies and procedures. Employees frequently exercise independent judgment and make decisions concerning processes to be followed, the appropriateness of the information to be processed, and the actions to be taken. Work is performed independently requiring minimal review upon completion.

    NOTE: Incumbents may be required to utilize keyboard equipment to input and/or retrieve information on a computer console, typewriter or other key entry device used by the agency. Keyboarding/typing duties may or may not be assigned depending on the needs of the employing agency. Incumbents are not expected to perform keyboarding/typing tasks with the speed and accuracy required of a Keyboarding Clerk

    NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

    QUALIFICATIONS AND SKILLS
    1. Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
    2. Two (2) years of experience in clerical work; one (1) year of which must have been performing duties at or equivalent to the Clerk 2 level.
    3. Preferred Secondary Language: Spanish, Portuguese, French or Haitian Creole.

    BASIC FUNCTIONS AND RESPONSIBILITIES
    1. Knowledge of office routines, equipment, and practices.
    2. Knowledge of organizational rules, regulations, policies, and procedures.
    3. Ability to comprehend established office routines and department regulations.
    4. Ability to organize assigned clerical work and develop effective work methods.
    5. Ability to take the lead over lower level clerical staff.
    6. Ability to assign work, instruct and provide on-the-job training to clerical staff.
    7. Ability to make simple arithmetic calculations and tabulations.
    8. Ability to understand, remember, and carry out oral and written directions.
    9. Ability to perform tasks accurately within prescribed time frames.
    10. Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
    11. Ability to sort, index, file, and pull varied types of materials using an established filing system.
    12. Ability to operate and perform routine maintenance on office machines and other equipment.
    13. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units after a period of training.
    14. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
    15. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known abilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
    16. Perform other duties and tasks assigned by supervisor.

    KNOWLEDGE AND ABILITIES
    1. Interprets and applies organizational rules, regulations, policies, and procedures.
    2. Receives, screens, reviews and verifies documents.
    3. May take the lead over clerical staff.
    4. May provide assignment, instruction, and on-the-job training to clerical staff.
    5. Reviews and checks assigned reports, applications, and other documents for corrections and completeness; refers the more complex problems to supervisor for resolution.
    6. Opens, time stamps, sorts, numbers, and distributes mail.
    7. Maintains prepared mailing lists.
    8. Sorts, indexes, and files checks, cash stubs, vouchers, requisitions and other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.
    9. Receives applications, documents, forms and fees; screens, sorts and assembles this information for further processing.
    10. May wrap packages for shipment by mail or express.
    11. Assembles materials for distribution.
    12. Hand stamps letters, papers, and other documents.
    13. Fills in and checks form letters, circulars, and forms as directed.
    14. Compiles information and/or numerical data.
    15. Provides information in person and over the telephone.
    16. May enter and/or retrieve information on a computer terminal.
    17. May occasionally perform keyboarding/typing duties, but not as the primary function of the position.
    18. Stores and distributes office supplies.
    19. Prepares and verifies payrolls and makes simple arithmetic calculations.
    20. Schedules administrative proceedings; may process requests for scheduling changes.
    21. May participate in the interviewing and training of new employees.
    22. Receives, logs in and reviews permit applications for completeness and accuracy; issues permit for construction, repair, installation, and demolition operations.
    23. Coordinates the scheduling of various activities for a park, recreational site, school district or other government entity.
    24. May transfer information onto forms, form letters, cards, envelopes, labels, charts and transmittals.
    25. When assigned to a court, prepares the docket (or schedule) of cases to be called and contact witnesses, attorneys, and other parties to collect or provide information; calls court to order, administers oaths to jurors, witnesses, court officers and others, announces postponements, and adjourns court; assists the judge both on the bench and in the chambers.
    26. When assigned to a tax office, computes and record tax payments.
    27. When assigned to a finance or tax office, may perform specialized clerical work involving the preparation and maintenance of assessment rolls and records.
    28. When assigned personnel duties, processes personnel action forms, maintains personnel records and gathers sensitive or confidential information or data.
    29. When assigned to a hospital, health care, or long-term care facility, may interview patients or relatives of patients to obtain admission information; performs other clerical functions involving the admission of patients.
    30. When assigned to a finance office, may perform specialized clerical work involving the cancelation of mortgages.
    31. When assigned to a Sheriff's Office, may perform specialized clerical work involved in the advertising and sale of real estate and chattel.
    32. Prepares reports or assists in the preparation of reports by gathering data, tabulating results, and/or preparing charts.
    33. Operates various types of office and mail processing machines such as a keyboard equipment, calculators, computer printers, sorter, photo-copier, fax machine, stamping machine, labeling machine, etc.; may perform simple maintenance tasks such as adding toner, paper or changing ribbons.
    34. Maintains records and files.
    35. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

    REPORTS TO: Department Head

    SALARY, EMPLOYMENT PERIOD AND UNION AFFILIATION
    1. Salary: $52,591 - $57,991
    2. Employment Period: Twelve (12) Month
    3. Union Affiliation: Local 617

    HOW TO APPLY
    Newark Board of Education only accepts electronic applications.

    OPENING AND CLOSING DATE
    Opening Date: March 1, 2023
    Closing Date: March 10, 2023 or until filled

    THE NEWARK BOARD OF EDUCATION IS AN
    EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  • 22 Days Ago
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Call Center Supervisor
  • Dermatology Group
  • Jersey, NJ FULL_TIME
  • Job Summary:We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our c...
  • 6 Days Ago
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T
Family Hope Center Supervisor
  • The Salvation Army - NJ Division
  • Newark, NJ FULL_TIME
  • Essential Function Under the supervision of the Manager of Human Services, with support from the Divisional Director of Human Services, the Family Hope Center Supervisor will develop and build a susta...
  • 1 Month Ago
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CELL CENTER SUPERVISOR ROLE
  • Healthcare Support Staffing
  • Jersey, NJ FULL_TIME
  • Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
  • 1 Month Ago
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RN SUPERVISOR
  • Brookhaven Center for Rehabilitation and...
  • East Orange, NJ FULL_TIME
  • A 122-bed skilled nursing and rehabilitation facility located in Essex County, New Jersey, is in need of a part-time Registered Nurse (RN) as Supervisor on weekends. Candidate must have a current RN L...
  • 21 Days Ago
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Nursing supervisor
  • Country Arch Care Center
  • Union, NJ FULL_TIME
  • Country Arch Care Center - Our Long-Term Care facility is currently looking to hire a qualified Nursing Supervisor to oversee patients and manage the nursing team of our facility. The ideal candidate ...
  • 1 Day Ago
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0 Outbound Contact Center Supervisor jobs found in Union, NJ area

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Contact Center Team Lead
  • Hackensack Meridian Health
  • Perth Amboy, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 4/29/2024 12:00:00 AM
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H
Contact Center Team Lead
  • Hackensack Meridian Health
  • Eatontown, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 4/29/2024 12:00:00 AM
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H
Contact Center Team Lead
  • Hackensack Meridian Health
  • Neptune, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 4/29/2024 12:00:00 AM
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H
Contact Center Team Lead
  • Hackensack Meridian Health
  • Spring Lake, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 4/29/2024 12:00:00 AM
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Private Client Senior Wealth Advisor
  • Citizens
  • Newark, NJ
  • Description The Private Client Senior Wealth Advisor thrives in a culture defined by a shared vision of always placing c...
  • 4/29/2024 12:00:00 AM
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S
Customer Service Representative
  • South Jersey Industries
  • Union, NJ
  • Position Summary **Please note, this position is not for immediate hire, rather it is for pipelining purposes for our Cu...
  • 4/27/2024 12:00:00 AM
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S
Customer Service Representative
  • South Jersey Industries
  • Union, NJ
  • Position Summary Please note, this position is not for immediate hire, rather it is for pipelining purposes for our Cust...
  • 4/27/2024 12:00:00 AM
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M
Customer Experience Manager Part Time
  • Michaels Stores, Inc.
  • Clark, NJ
  • Store - NWK-CLARK, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end oper...
  • 4/27/2024 12:00:00 AM
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About Union, New Jersey

Union Township, New Jersey is the name of several places in New Jersey:...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$45,957 to $70,066
Union, New Jersey area prices
were up 1.6% from a year ago
View detail

What does an Outbound Contact Center Supervisor do?

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020