Plumbing Manager jobs in New York

Plumbing Manager - Lead and Inspire a Team of Plumbing Professionals!

Company Overview:

Are you a dynamic and experienced plumbing professional with strong leadership skills? Look no further! At Astar Heating & Air , we are a leading residential service company specializing in HVAC and plumbing home services. With a commitment to excellence and a dedication to customer satisfaction, we have built a reputation as a trusted provider in the industry. Join our team as a Residential Service Plumbing Manager and take charge of a team of talented plumbers while driving our service operations to new heights.

As a Plumbing Service Manager, you will be responsible for overseeing our residential plumbing service department and ensuring the delivery of top-quality service to our valued customers. Your leadership abilities, technical expertise, and commitment to customer satisfaction will be instrumental in driving the success of our plumbing division. We offer competitive compensation, comprehensive benefits, and a supportive work environment where you can thrive as a leader.

• Run service calls and participate in ride-alongs to assess plumber performance and provide training
• Create and drive revenue through the plumbing department.
• Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
• Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, and project management.
• Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
• Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
• Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
• Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
• Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
• Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
• Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
• Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
• Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
• Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.
• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

• Plumbing Service Management experience preferred.
• Master Plumber License preferred.
• Proven experience in residential plumbing services, including installations, repairs, and maintenance.
• Strong leadership abilities, with a track record of successfully managing and developing teams.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
• Solid understanding of plumbing systems, fixtures, and materials. And knowledge of plumbing software and other relevant tools.
• Strong technical knowledge and problem-solving skills.
• Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Service Titan experience is strongly preferred.
• Valid driver's license and clean driving record