Purchasing Clerk, Sr jobs in Tennessee

At CoreTrust, our mission is to be the one place for all indirect purchasing needs. We envision a prosperous world connected by seamless digital trade and we value building connections, acting nimbly, pioneering exploration, demonstrating fortitude, and driving impact.

To support our rapid growth, we’re seeking a seasoned and proactive Senior Enterprise Support Engineer.

Reporting to the Principal Enterprise Applications Engineer, you will be a pivotal member of our Corporate Systems Team. You will coordinate and resolve complex information system issues and play a crucial role in enhancing overall system performance through strategic problem- solving and continuous improvement initiatives. Your focus will be delivering systematic troubleshooting, communicating solutions effectively to stakeholders, and utilizing insights gained from issue resolution to recommend and implement advancements in our system infrastructure. In this role, adaptability and a commitment to staying at the forefront of technology trends and help desk methodologies are paramount.

• Coordinate the prompt troubleshooting and resolution of information system issues through detailed investigations
• Conduct thorough research to understand technology problems and deliver effective solutions
• Communicate with users impacted by system issues, providing timely updates and support
• Ensure follow-up with users after issue resolution for confirmation and feedback
• Leverage helpdesk tracking software for system monitoring, and recommend enhancements for user systems
• Manage onboarding processes to integrate new users into the system efficiently
• Aim for rapid and effective response times to address user requests and concerns
• Redirect unresolved issues to appropriate technical or service personnel as required
• Maintain current knowledge of helpdesk best practices and system subject matter
• Implement and manage system policies to uphold data security and comply with regulations
• Manage the deployment of system updates and security patches to ensure system integrity
• Assess and propose enhancements to IT infrastructure for improved performance and efficiency
• Collaborate with various departments to align technology solutions with business goals

• Bachelor’s degree in Computer Science, Information Management Systems, or related field or equivalent work experience
• 6 years of work experience in a helpdesk or user support role
• Deep understanding of helpdesk operations and user support excellence.
• Strong analytical skills for prioritizing and resolving technical issues efficiently.
• Proficient with helpdesk tracking software and system analysis tools.
• Excellent verbal and written communication skills for clear user interactions.
• Skilled in managing and configuring Microsoft 365 applications and services.
• Proven leadership in mentoring junior staff towards team success.
• Highly detail-oriented with exceptional organizational capabilities