Quality Management Specialist jobs in the United States

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Compliance Specialist is responsible for:

• Approving applicant files prior to move in
• Monitoring and auditing current resident files
• Coordination and filing of compliance reports
• Reviewing HUD vouchers to ensure correct and timely transmission

Strong HUD/LIHTC knowledge required. Valid CA DL required.

RESPONSIBILITIES

Compliance

• Monitor income qualified households by way of file pre-approvals, to ensure affordability levels are maintained, applicable rents and utility allowances are in place.
• Audit and ensure that resident files contain required verifications and acceptable documentation.
• Create reports, filing, and organizing data and provide back-up assistance on reporting requirements.
• Ensure the HAP Contracts are processed for renewal 120 days prior to the expiration.
• Process Annual OCAF (Owners Certification Adjustment Factor) and TCAC Filings after review by the Compliance Director
• Prepare Contract Administrators request prior to annual Management and Occupancy Reviews (MOR).
• Coordinate the necessary corrections for MOR, REAC, and CTCAC findings.
• Review 50059 regularly to ensure they are being transmitted correctly.
• Coordinate with 3rd party vendor in obtaining Rent Comparable Study when needed for Contract Renewal.
• Process required documentation to HUD for new Owner/Management change.
• Prepare and submit to Compliance Director for review all e2530, HUD 9839, MEP, AFHMP when updates are available.
• Maintain communication with staff accountants when there are discrepancies with HAP payments.
• Perform annual 20% recertification audits.
• Check HUD interim certifications.
• Monitor affordability on a quarterly basis.
• Review funding applications on new deals to set up compliance property profile.
• Assist the Compliance Director with special projects as needed.

General

• Must be able to work some weekends and extended hours.
• Must be able to work with and understand Regulatory Agreements and other documents that pertain to compliance within the organization.
• Must be a self-starter who is organized, detail oriented, and can effectively deal with and prioritize a variety of tasks.
• Good communication and interpersonal skills.
• Demonstrate initiative, professionalism, integrity and exercise confidentiality in all areas of performance.
• Maintain work pace appropriate to given workload.
• Comprehend and follow instructions.

Other duties

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• Other duties as requested.

ESSENTIAL SKILLS:

• High School education or equivalent is needed with proficiency in both verbal and written communication skills.
• Must have a strong work ethic and positive attitude.
• Proficient in English language in verbal and written communications
• Working knowledge of Microsoft Office; Word, Outlook and Excel.
• Working knowledge of general office equipment.

Human Resources

• Maintain positive relationships with internal departments
• Under the supervision of the Director of Compliance
• Provide training and support where needed

General

• Must attend Company sponsored events that relate to the development of the employee and team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Other duties as requested.

MINIMUM EXPERIENCE:

• Must have previous experience with the affordable income qualification requirements and processes, tax credit and section 8.
• Tax credit certification and property management experience preferred.
• Must be able to pass company sponsored Tax Credit Certification class within the first year of employment. If employee cannot pass the test after the second attempt, the employee will be subject to discipline up to and including termination.
• Must have at least three years of experience with the affordable income qualification requirements and processes for Tax Credit, Rural Developments, HOME, HCD, Mixed Use, and/or Section 8.
• Affordable housing designations (FHC, SHCM, HCCP, RHS, CPO, or COS) preferred.
• Must be extremely detail oriented.
• Must have working knowledge of Windows and Office 2000 software; Excel, Word and Outlook.
• Yardi experience a plus.
• Must possess excellent math skills.

PREFERRED EXPERIENCE

• Housing Credit Certified Professional
• Blended Occupancy Specialist – layered properties
• Site Compliance Specialist
• Certified Occupancy Specialist
• Should be extremely detail oriented.
• Must have working knowledge of Windows and Office 2000 software; Excel, Word and Outlook.
• Yardi experience a plus.
• Must possess excellent math skills.
• Must possess a valid Driver License and automobile insurance to operate vehicles for company business

ESSENTIAL SKILLS:

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
• Clear communication both written and oral including diplomacy and discretion
• Must have a strong work ethic and positive attitude
• Ability to work with and understand persons of all ethnic and family backgrounds
• Ability to build external relationships while positively promoting the organization
• Excellent time and project management skills with the ability to organize and prioritize tasks
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• Exhibit strong leadership skills
• The ability to both prioritize, and delegate as needed
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail
• A passion and strong understanding of our industry and our business mission
• Authorized to work in the United States for any employer

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• 5-7 hours of sitting, reading and typing daily
• 1-3 hours of walking daily
• Operates Computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional Climbing of Stairs
• While performing the duties of this job, the employee is occasionally required to handle or feel objects, touch and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.

FLSA

• Non-Exempt

STATUS

• Full Time

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot or cold temperatures. The noise level in the work environment is moderate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Tell us about your experience working with affordable programs for apartment communities and which programs you have worked with.

Experience:

• Property Management Compliance: 3 years (Required)

License/Certification:

• California Driver's License (Required)

Ability to Commute:

• Ontario, CA (Required)

Ability to Relocate:

• Ontario, CA: Relocate before starting work (Required)

Work Location: In person