Service desk Lead jobs in Horner, WV

Purpose

The receptionist’s position plays a crucial role in fostering a welcoming and compliant environment for our customers.

Core Responsibilities

• Greet all customers with a friendly, professional, and knowledgeable demeanor.
• Provide exceptional customer service throughout the visit, ensuring a positive experience for the customer.

Operational Efficiency and Quality Control

• Answer questions about products, services, and promotions in a clear and concise manner.
• Determine customer status and advise them of loyalty programs.
• Strictly adhere to all state and local laws and regulations regarding cannabis sales and customer eligibility verification.
• Report any suspicious activity or potential compliance violations immediately to management.
• Ensure accuracy of customer profiles.

Administrative Tasks

• Input customer information into the point-of-sale software.

Qualifications

• 21 years of age and able to pass state requirements for working in a cannabis operation.
• Prior customer service experience in a fast-paced retail environment.

Competencies

• Excellent communication and interpersonal skills
• Ability to learn and adapt quickly
• Discretion and professionalism

Supervisory

• This position has no supervisory responsibilities.

Work Environment

Position operates in a professional retail store environment. Position routinely has to use standard office equipment such as computers and phones.

Physical Demands

While performing the duties of this position, the employee is regularly expected to talk and listen. Position requires standing, walking, use of hands, reaching and the ability to lift a maximum of 40 pounds. Ability to climb ladders to reach products on higher shelves.

Position Type and Hours of Work

This position can be either full or part-time depending on the specific needs of the store. Position hours are variable and based upon the hours of the store operation and business conditions. Weekend work is part of the position.

Travel

This position does not require travel.

Other Duties

This job description provides a general overview of the role's key responsibilities. Specific duties and activities may vary depending on individual needs, location, and operational requirements. More detailed information is available in the job duties document, which is considered an integral part of this description.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person