Switchboard Operator, Sr. jobs in Iowa
Switchboard Operator, Sr. operates a switchboard or telephone console to route incoming calls and place outgoing calls. Trains and guides other switchboard operators on daily activities. Being a Switchboard Operator, Sr. requires a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. To be a Switchboard Operator, Sr. typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2024 Salary.com)
Recently Added Switchboard Operator, Sr. jobs
Switchboard Operator
- Mary Greeley Medical Center
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Ames, IA
PART_TIME
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Position Summary
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Under general supervision, performs pre-registration and registration of patients to obtain accurate demographic and insurance information, capture required signatures, provide explanation of processes and forms, and ensure all actions of the registration process are performed accurately and efficiently to support the financial stability of the organization. Answers incoming calls using a multi-line phone system in a professional manner providing a prompt response and accurate call routing to support a patient centered care organization.
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Position Responsibilities
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Unit Specific Position Responsibilities-
Acts a patient liaison upon arrival to the medical center exercising courtesy and respect in speaking with patients, families, and others to positively promote the patient’s experience.
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Efficiently arrives and admits patients in the system, applying patient identification armbands, and ensuring accuracy of information. Assist patients and visitors in navigating throughout the hospital facility.
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Completes accurate registrations by verifying and updating patient demographics, guarantor information, and insurance information to ensure accurate information for hospital records and timely reimbursement.
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Explains and obtains all required patient signatures on the Consent for Admission, HIPAA Privacy Notice, Release of Information, Medicare Important Message (IM), MOON, and completes Medicare Secondary Payer Questionnaire (MSPQ).
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Offers copies of Patient Rights and Responsibilities, Privacy Notices, Financial Assistance and billing information to all patients and scans appropriate documents to the patient’s documents table.
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Verifies insurance eligibility and benefits, confirming correct payor and plan has been entered, for all plans associated with the patient through e-verification, insurance websites, and/or by phone.
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Confirms worker’s compensation cases with employers and secures appropriate billing information.
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Ensures all workqueues related to pre-registration and registration errors are monitored and addressed daily to ensure all elements of the accounts are secured for success of the revenue cycle.
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Accurately and precisely documents actions performed on accounts including but not limited to demographic updates, insurance information, signatures obtained, information provided, and other information as appropriate to maintain thorough record of events and information.
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Operates switchboard to properly accept, triage, and route all incoming calls with accuracy and pages staff and providers on-call documenting actions and information.
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Provides directory assistance by recognizing names, departments, and numbers in the hospital and clinic, asking clarifying questions to ensure correct transfers.
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Monitors and assists with the On-Call Schedule for multiple services and specialties. Maintains records of current on-call staff, communicating with the appropriate departments when changes are made.
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Enters Footprint tickets for after-hours IT and CAS urgent issues and serves as the after-hours operator for Home Health, Hospice, and Home Medical Equipment
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Responds to all alarms by notifying appropriate personnel in an expedient manner.
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Responsible for paging overhead facility, security, and medical alerts clearly, articulately, and according to policies and procedures.
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Works collaboratively with all hospital departments providing professional and courteous service in all interactions.
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Receives and reviews correspondence for procedure authorization and scans to appropriate patient medical records.
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Exercises judgment in sensitive situations and to maintain a high level of confidentiality.
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Functions independently within a team setting to prioritize and organize work to ensure effective and efficient completion.
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Reports any observed or suspected deviation from medical center policies or from Medicare, Medicaid, or other insurance regulations immediately to the department Manager, Director, or the medical center’s Compliance Officer.
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Reports any concerns regarding patient care grievances to the Manager or Director.
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Displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
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Demonstrates effective interpersonal skills to work with others to resolve account issues and ensure a high degree of customer satisfaction.
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Participates in staffing meetings, staff development, and training.
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Performs other duties and responsibilities as assigned.
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Qualifications, Knowledge & Experience
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Required Qualifications (Including any licensure, certification, education):
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Organizational Requirements:
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Maintain stroke education per regulatory requirements.
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Preferred Qualifications:
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NAHAM Certified Healthcare Access Associate
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Associates degree in healthcare related area of study
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1 year Admitting/Registration or equivalent healthcare experience
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Required Knowledge, Skills & Experience:
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Computer proficiency
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Internet usage skills
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Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams
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Excellent customer service skills
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Analyze and interpret information to make decisions within scope of job functions with minimal supervision.
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Excellent written, verbal, and interpersonal communication skills.
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Ability to multitask and maintain strong attention to detail.
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Professional demeanor with strong administrative skills
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Preferred Knowledge, Skills & Experience:
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Understanding and knowledge of medical terminology
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General knowledge of third party payers
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System experience – Epic, OnBase, Elavon
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Knowledge of multi-line switchboard
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Communication Specialist-Switchboard
- UnityPoint Health
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Dubuque, IA
OTHER
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Reception/Switchboard Work Study
- Iowa Valley Community College District
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Falls, IA
FULL_TIME
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United States, IA
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Switchboard Operator, Sr. jobs at Popular Companies
Telephone Operator (Switchboard)
- Dutech Systems Inc
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Boston, MA
- Job Description Job Description TITLE: Switchboard Operator LOCATION: Washington St. Boston, MA START DATE: 04/03/2024 W...
- 4/26/2024 12:00:00 AM
Switchboard Operator - Switchboard / PBX, Part Time Days
- Tennova Knoxville Physician RMC - Turkey Creek
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Knoxville, TN
- Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and...
- 4/26/2024 12:00:00 AM
Switchboard Operator
- Novant Health
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Winston Salem, NC
- Overview: Operates computerized switchboard console, monitors fire panel, blood bank, oxygen panel and elevators, and al...
- 4/26/2024 12:00:00 AM
Telephone Operator
- Catholic Health Services
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Rockville Centre, NY
- Overview Catholic Health is an integrated system encompassing some of the regions finest health and human services agenc...
- 4/26/2024 12:00:00 AM
Telephone Operator - Telecommunications - MSBI - Part-Time, 11pm to 7am
- Mount Sinai Hospital
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New York, NY
- Job Description Telephone Operator - Telecommunications - MSBI - Part Time, Split Shift-3pm to 11pm/11pm to 7am Under ge...
- 4/25/2024 12:00:00 AM
Switchboard Operator
- Mayo Clinic
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Mankato, MN
- Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & Worl...
- 4/25/2024 12:00:00 AM
Telephone Operator
- Catholic Health
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Rockville Centre, NY
- Overview: Catholic Health is an integrated system encompassing some of the regions finest health and human services agen...
- 4/25/2024 12:00:00 AM
Switchboard Operator - Telecommunications - Part-Time - Day/Eve.
- Doylestown Hospital
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Doylestown, PA
- Job Description: PURPOSE OF JOB : Operate multiple communication, safety, alarm and alert systems. Handle emergency medi...
- 4/22/2024 12:00:00 AM
About Iowa
Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north.
In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Switchboard Operator, Sr. jobs
$36,547 to $47,996
Most Popular Cities in Iowa for Switchboard Operator, Sr. Jobs
What does a Switchboard Operator, Sr. do?
Switchboard Operator, Sr. in Grand Rapids, MI
Switchboards are usually used in large companies, hotels, factories and other settings where a large number calls are received.
January 08, 2020
Switchboard Operator, Sr. in Trenton, NJ
Tags switches of feeders automatically cut off to warn next operator of defective lines.
February 20, 2020
Switchboard Operator, Sr. in Phoenix, AZ
You're viewing live stats for London Switchboard operator vacancies from our database of over 1 million job ads.
December 24, 2019