Technical Customer Support Manager jobs in Augusta, GA

Edgewater Technical Associates is seeking qualified candidates for a Technical Support Specialist (Life Cycle Cost Estimate) opportunity located at the Savannah River Site.

Work Location: Aiken, SC

Application Deadline: 04/30/24 (by noon ET)

Technical Support Specialist (LCCE)-

The primary purpose of this position is to support the update of the Life Cycle Cost Estimate (LCCE) for the Surplus Plutonium Disposition Program and programmatic re-baselining activities. The Technical Support Specialist will support multiple integrated projects and programs, interface directly with project and functional team members at SRS and across the DOE/NNSA complex to integrate activities which support programmatic requirements in support of the Surplus Plutonium Disposition Program. They will also analyze technical and programmatic information and documents implementing or affecting programmatic requirements.

Responsibilities:

• Write and manage documents and coordinate reviews.
• Develop and review supporting spreadsheets.
• Track progress and monitor status vs. schedule.
• Be involved with risk analysis, sensitivity analysis, external review coordination, management review coordination, NNSA review coordination, technology readiness assessments, and TMP development.
• Participate in program/project teams affecting execution of strategic program priorities.
• Support initiatives focused on strategic programmatic or tactical execution issue resolution.
• Maintain awareness of and contribute to schedules, performance monitoring status, and management reports.
• Provide timely feedback and recommended solutions to management to improve or mitigate problems affecting execution and coordination between multiple sites.
• Provide written and verbal analysis and recommendations to management.
• Identify effective solutions, including implementing requirements.

Education:

• Ph. D. or degree with specialized training OR bachelor specialized training applicable to special needs of the task OR professional certification.

Experience:

• Minimum of fifteen (15) years’ experience supporting commercial or federal science, nuclear engineering, or other task relevant programs or projects.
• Ten (10) or more years in a management role in Project Management, Program Management, Operations, and/or Engineering.
• Familiarity with administrative and technical procedures, practices, and processes affecting programmatic and facility activities.
• Ability to analyze technical and programmatic issues.
• Baseline development, control, reporting, and change control processes.
• Experience with multiple integrated projects and programs.
• Effective interpersonal skills.
• Effective verbal and written communication skills.
• Effective use of computer software including work processing, email, spreadsheets, power point, and databases.

Preferred Job Qualifications:

• Possessed active DOE clearance (“L” or “Q”) within the past two (2) years.
• Internal or external review team participation.
• Experience in Life Cycle Cost Estimate development and Plutonium processing.

Other Requirements:

• Must be a U.S. Citizen
• Travel to partner sites (LANL, WIFF, PANTEX) may be required.
• Must be able to obtain and maintain a DOE “Q” security clearance.

If you are interested in being considered for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so.

We look forward to hearing from you!

WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy, Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or large complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater Technical Associates is committed to employing and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER
Edgewater Technical Associates is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater job opportunities at www.edgewatertech.net/careers

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance

Experience level:

• 10 years

Work Location: In person