Technical Customer Support Manager jobs in North Carolina

About us

Ricoh is a large business in Asheville, NC. We are agile, professional and collaborative.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities

Overview:

The Print Services Specialist is responsible for the daily support, service, repair and availability of our managed devices within a specified geographic area. Responds to service requests and device alerts as well as technical support and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance, and routine service of assigned and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets.

Duties:

- Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device hot swap, removal, and retrofits on assigned equipment.

- Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.

- Responsible for the accurate management and maintenance of their parts, supply, and asset inventories.

- Demonstrates technical expertise and good customer relation skills.

- Replenishes and replaces consumables and supplies for devices at assigned locations.

- May travel between customer's buildings and locations within a specified geographic area

- Performs other duties as assigned.

Qualifications:

- High School Diploma (or equivalent) with additional education preferred

- Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

- Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

- IT Help Desk Support experience (application - hardware support) preferred.

We offer competitive compensation based on experience and qualifications. This is a full-time position with opportunities for career growth within our organization. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers, we would love to hear from you.

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Expected hours: 32 – 40 per week

Compensation package:

• Hourly pay

Experience level:

• 2 years

Application Question(s):

• Hourly pay is $18.50. Let us know your salary expectations.

Work Location: In person