Technical Customer Support Supervisor jobs in Lewes, DE

Job description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.

Responsibilities:

• ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS
• SOLVING TECHNICAL ISSUES
• FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY
• MAKE ACCURATE DECISIONS
• PROVIDE ACCURATE INFORMATION

Requirements:

• WORKS WELL IN A TEAM ENVIRONMENT
• ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE
• GREAT COMPUTER SKILLS
• EXCELLENT ATTENTION TO DETAIL
• ABILITY TO LEARN FAST
• MULTITASKING
• STRONG VERBAL COMMUNICATION SKILLS

Preferred Experience:

• SALESFORCE
• CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS
• TECH SUPPORT
• MERCHANT SERVICES INDUSTRY

Apply now!!!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Experience:

• Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: On the road