Technical Support Representative jobs in Virginia

The opportunity:

Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.

Schedule: M-F 7am – 4pm

Responsibilities include, but are not limited to the following:

• This position supports the fire & fabrication customer group
• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

What you need to succeed?

• 0-3 years sales and/or customer service experience preferred
• A desire to learn with a drive to succeed
• Passion for collaboration and desire to assist customers across the team
• Ability to build long-lasting relationships while balancing business and customer needs
• Drive to act and respond quickly to customer needs and make decisions in a timely manner
• General digital literacy including Microsoft Office
• Strong written and verbal communication skills

Why Choose Ferguson?

By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:

Professional and personal growth:

• Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
• Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)

APPLICATION LINK: https://ferguson.wd1.myworkdayjobs.com/Ferguson_Experienced/job/Springfield-VA/Sales-Support-Representative_R-113476

Job Type: Full-time

Pay: $21.51 - $34.39 per hour

Expected hours: 40 – 47 per week

Schedule:

• Day shift

Application Question(s):

• Please write your personal email address to book a phone interview.

Work Location: On the road