Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.
SUMMARY
Assists departmental supervisors in the delivery of services while providing the best possible customer service atmosphere and maximized operational efficiencies.
JOB DUTIES
NECESSARY SKILLS AND KNOWLEDGE
MINIMUM QUALIFICATIONS (education, experience, skills)
PREFERRED QUALIFICATIONS (education, experience, skills)
WORKING CONDITIONS
Standard restaurant, kitchen and bar environment as part of an aerial tramway and lift operation at an 1800 ft. elevation; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. Exposure to wilderness environment on mountain trails when checking on guest safety or responding to emergencies. The Tram is a non-smoking facility with designated outside-smoking areas.
ACKNOWLEDGMENT STATEMENT
While this job description describes the essential functions and qualifications of the position described, it is not intended to serve as a comprehensive list of all the duties performed by all employees in this job. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-related duties.
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