Technical Support Supervisor jobs in Muskegon, MI

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Technical Support Supervisor jobs

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Technical Support Specialist
  • Avon Protection
  • Cadillac, MI FULL_TIME
  • Job Title:  Technical Support Specialist
    Location:  Cadillac, MI
    Division: Respiratory Protection
     
    Purpose of Position:
     
    The Technical Support Specialist will ensure that Avon Protection’s customers are provided with a comprehensive technical document suite to ensure that we deliver world class service literature for all customers and staff. This includes the update, development and organization of all customer facing technical documents, to include revision control, digital publishing on both internal and external systems and access control of those systems. 
     
    Additionally, the Technical Support Specialist will be the first line of contact for customers with technical inquiries or customer concerns, ensuring that inquiries and concerns are handled in an efficient and expeditious manner by implementing and administering an effective ticketing system to track their resolution, to include appropriate outcome and key result tracking.  The Specialist will further be responsible for compiling answers\lessons learned into both internal and customer facing knowledge bases.
     
    Essential duties and/or Functions:
    • Develop and maintain a suite of technical documents in support of Avon Protection’s product range i.e. user manuals, technical maintenance documents, technical training presentations, to include the digital systems required to store and maintain them.  To include management of the approval process required for release.
    • Review/revise/manage the approval process for existing documents, remove/archive redundant documents, via Graphic Management System (GRMS) 
    • Create, archive, manage approval process for, and aid in the issue of technical bulletins and update effected technical documents accordingly.
    • Maintain and control access of published technical documents on internal and external platforms.
    • Collate source material by liaising with information contributors including, but not limited to the engineering team, marketing team, and category management.
    • Liaise with external service providers such as translation services.
    • Liaise with the Customer Service Commercial Specialist to ensure compliance of exported technical information. 
    • Provide support to the Training and Technical Service Manager in a timely manner when required.
    • Develop and maintain a system for documenting the reason for revision changes of technical documents, and for compiling required minor changes to the documents for implementation when the document is updated.
    • Directly, manage, respond and resolve Customers’ technical enquiries, seeking and collating information as required in line with department SLAs.
    • Assist with implementation of Customer Service ticketing system (Zendesk)
    • Actively contribute to the management and compilation of internal and external knowledge bases
    Required Minimum Qualifications: 
    • Excellent standard of written and spoken English
    • Experience in producing technical support documents. 
    • A team player comfortable with working in diverse teams at all levels of the business
    • Excellent time management and organizational skills
    • Demonstrated ability to interact directly with stakeholders, to converse technically, and to be able to express technical concepts in a language appropriate to the user/lay person. 
    • Exceptional attention to detail
    • Ability to consistently, meet or exceed assigned targets and deadlines.
    • Ability to work with and influence cross-functional teams including technical service, training, engineering, product management, sales and marketing.
    • Demonstrates cultural awareness and a global outlook.
    • Confident Microsoft Office
    • Advanced Adobe Acrobat user
    Preferred/Desired Skills or Experiences:
    • Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers.
    • Proven experience in a Technical Writer role; Respiratory Protection Equipment preferred, experience with other military, first responder, or industrial safety equipment also considered Experience with respiratory protection or related products in a technical capacity.
    • Experience in managing technical support documents through ideation, development, launch and post launch.
    • Second language (technical proficiency)
    • Portal based document control.
    • Experience in graphic design/layout applications
    • Technical Writer/Author accreditation or STC Certification
    Internal Relationships:  All Avon Protection Sites, Engineering, Service and Technical Training, Category Management, Marketing and Sales.
    External Relationships:  Translation Service Providers, Customers, Agents, Distributors, International Service Centers, Supporting platform providers for LMS and document control.
     
    This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
     
    Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.
     
    U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
     
    To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).
     
    The questions asked in this application are intended to assess this and will be used for evaluation purposes only.  Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position.  The decision whether or not to file or pursue an export license application is at Avon's sole election.
     
    Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).
     
    The anticipated salary range for candidates who will work in Cadillac, MI is $45,000.00 to $55,000.00 annually.  The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.
     
    EOE AA M/F/Vet/Disability
     
     
     

  • 19 Days Ago
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Technical Support Specialist
  • Harsco Rail
  • Ludington, MI FULL_TIME
  • Company Description Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance. We enable railroads to operate at peak efficienc...
  • 1 Month Ago
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Technical Support Specialist
  • Harsco Corporation
  • Ludington, MI FULL_TIME
  • Company DescriptionHarsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance. We enable railroads to operate at peak efficiency...
  • 1 Month Ago
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Support Staff
  • HGA Support Services
  • White, MI FULL_TIME
  • Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the White Cloud Area our group homes are in need of Direct Support Professionals t...
  • 26 Days Ago
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Direct Support Professional
  • HGA Support Services
  • White, MI FULL_TIME
  • Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the White Cloud Area our group homes are in need of Direct Support Professionals t...
  • 14 Days Ago
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Direct Support Professional
  • HGA Support Services
  • Hart, MI FULL_TIME
  • Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the Hart Area our group homes are in need of Direct Support Professionals to work ...
  • 1 Month Ago
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0 Technical Support Supervisor jobs found in Muskegon, MI area

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Assessment Administration Clerk FT
  • Muskegon County
  • Muskegon, MI
  • Description of Work An Assessment Administration Clerk, under general supervision, performs assessing support activities...
  • 4/22/2024 12:00:00 AM
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Lead Program Management
  • Renk
  • Muskegon, MI
  • Job DescriptionDirects all phases of programs from inception through completion. Drives program execution in order to ac...
  • 4/22/2024 12:00:00 AM
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Quality Assurance Manager
  • Linamar Corporation
  • Fruitport, MI
  • Quality Manager The Quality Manager is responsible for management of the Quality/Laboratory activities, ensuring that pr...
  • 4/21/2024 12:00:00 AM
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Assessment Administration Clerk FT
  • Muskegon County, MI
  • Muskegon, MI
  • Salary: $16.20 - $20.96 Hourly Location : Muskegon, MI Job Type: Full-Time Job Number: 2024-01873-02 Department: Equaliz...
  • 4/21/2024 12:00:00 AM
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Operations Coordinator - Administrative Assistant
  • Trinity Health
  • Muskegon, MI
  • Employment Type: Full timeShift: Day Shift Description: POSITION SUMMARY: Responsible for various operational duties wit...
  • 4/21/2024 12:00:00 AM
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Controls Technician
  • BJ CAAS Advisors
  • Shelby, MI
  • Job Description Job Description $30.50 hour, plus shift premium Job Title: Controls Technician Location: Shelby Township...
  • 4/21/2024 12:00:00 AM
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Level II FPI - NAS-410 Castings - Whitehall, MI (47436)
  • Applied Technical Services
  • Whitehall, MI
  • The Applied Technical Services Family of Companies ("ATS" or the "Company") is a leading provider of critical testing, i...
  • 4/20/2024 12:00:00 AM
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Project Manager
  • Tower Pinkster
  • Grand Haven, MI
  • Join our team at TowerPinkster and open a new door to an amazing career! TowerPinkster, an innovative architecture, engi...
  • 4/18/2024 12:00:00 AM
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About Muskegon, Michigan

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,393 to $88,269
Muskegon, Michigan area prices
were up 1.3% from a year ago
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What does a Technical Support Supervisor do?

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Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
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