Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
100Group is looking for an experienced Operational Administrative Support Specialist for the merchant industry who understands customer service as well as the technical side of the business. We need someone who can answer client calls, lead client inquiries & reconciliations also primarily address technical issues as well as someone who can troubleshoot various credit card processing terminals and gateways, we support. The ideal candidate has a customer service background, good judgment, people skills, and excellent attention to detail. Preferred experience with computers, phone systems, Outlook, Microsoft programs such as Word and Excel, and CRM systems like ZoHo or similar. Familiarity with Canva and Mondays is a plus.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 32 – 38 per week
Benefits:
Shift:
Work Location: In person
Clear All
0 Technical Support Supervisor jobs found in Muskegon, MI area