Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Work directly fir our client specializing in building automation, temperature control, and integration.Summary - BMS / BAS Field SupervisorWe are looking for a technician who works well in a team environment and is also able to work independently with minimal supervision.
Our BAS Technicians must be self-motivated and have superior decision making, problem-solving, and negotiation skills. They must also be skilled at planning, scheduling, and meeting deadlines.
Our technician positions require excellent customer service and client relations skills.The BMS Field Supervisor is responsible for all aspects of field coordination of controls projects.
Job Duties : -Coordinate and manage multiple automation installation projects.-Consult with Project Manager regarding scope additions and deductions, priorities and deadlines.
Requirements : -Minimum 5-7 years field experience in the HVAC controls industry including DDC Systems commissioning, software integration operation, calibration, and experience with pneumatic controls.
Sam TwilleySynerfac Technical StaffingPhone : 732-271-9333Fax : 732-271-9110stwilley@
Last updated : 2024-09-13
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