Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Overview:
We are seeking a skilled Technical Support professional to join our team. As a Technical Support specialist, you will be responsible for providing excellent customer service and resolving technical issues for our clients. This is a good opportunity for career growth.
Responsibilities:
● Respond to service tickets.
● Perform basic handyman-type repairs.
● Assist with tracking/oversight of preventative maintenance work performed by vendors.
● Assist the Workplace team with large office moves and restacks.
● Assist with event setup and teardown.
● Research and resolve maintenance problems related to facilities/building operations.
● Partner with vendors to ensure service expectations are met, including but not limited to janitorial, food service, etc.
● Coordinate all desk assignments and small moves.
● Set up new hire desks with supplies and verify all furniture/equipment is present/operational.
● Maintain facilities floor maps via a computer-aided floorplan management system.
● Assist with office supply and stationery checks.
● Ad hoc projects & activities as they arise.
Requirements:
● 1 - 2 years of related experience.
● Proficient in creating and editing documents, spreadsheets and presentations. Working knowledge of G-Suite is a bonus.
● Experience working in a customer-facing environment.
● Good communication and interpersonal skills.
● Strong organization skills.
● Ability to multi-task and prioritize in a fast-paced environment.
● Comfortable with changing priorities and responsibilities.
● Enjoy working with a fun, diverse team.
● Feel comfortable keeping a watchful eye of every visitor who enters the building.
Education:
● BS/BA degree preferred or equivalent experience.
Job Type: Contract
Pay: $24.61 - $27.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Work Location: In person
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