Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are looking for a Technical Support to join our team in Goleta, CA, US. In this role, you will be providing technical support to our customers and addressing any technical issues they may have. You should have excellent problem-solving skills, a strong customer service background, and technical experience. The ideal candidate will have experience in working with hardware and software, and be comfortable troubleshooting and resolving a range of technical issues. We are looking for a Technical Support Specialist to join our team in beautiful Goleta, California. You will be responsible for providing helpful technical assistance to our customers, troubleshooting hardware and software issues, and answering any questions they might have. We're looking for someone with a strong customer service background and problem-solving abilities, as well as technical knowledge of hardware and software. If you have the necessary skills and experience, we want to hear from you!
Compensation:$22 - $26 hourly
Responsibilities:QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed at the link below as well as those listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Customer Support Representative/CSR Requirements
SKILLS
We are enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. To help people work better you need to know them, their business, and how they create value. We place our highest value on meaningful relationships, knowing our customers, and putting our expertise to work for them.
Impulse's Core Values are to "Throw a great party for our customers every day!"
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0 Technical Support Supervisor jobs found in Santa Barbara, CA area