Ticket Office Manager - Casino jobs in Lakewood, WA

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary of $18.98/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

Our Ticket Writers deliver an outstanding guest service which exceeds our guest expectations and actively promotes the Muckleshoot Casino Resort. They are experts in our innovative range of betting offers and they actively communicate these to our guests. They are aware of and contribute to Sportsbook action plans and take pride in knowing who our guests are and how our processes work.

WHAT YOU’LL DO

• Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Writes tickets and processes cash winning tickets.
• Aware of popular lines and odds in the Sportsbook.
• Effectively and consistently communicates sports betting rules.
• Ensues all information is accurately entered into the till and process any voided wagers.
• Count cash at the beginning and end of each shift.
• Committed to always working in a compliant environment in the Sportsbook and adhere to Tribal Gaming Commission reporting requirements.
• Calls for MTL support when writing bets requiring MTL paperwork.
• Loading paper in Sports Betting Kiosks when needed.
• Ensure Sports Book area is clean, and that the equipment is in proper working condition daily.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Performs all other duties as assigned.

WHAT YOU’LL BRING

• One (1) year of experience as a Sportsbook Writer preferred.
• Tribal gaming experience a plus.

HOW YOU’LL BE SUCCESSFUL

• Ability to promote products and services confidently and maintain high standards of professionalism.
• Ability to perform different tasks and follow procedures correctly, independently with minimal supervision.
• Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently.
• Ability to work well under pressure in a high volume and stressful environment.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.         
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.