Ticket Office Supervisor - Casino jobs in Chula Vista, CA

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

• Participate in the interview and selection process of Entertainment Ambassadors.
• Facilitate training and development of Entertainment Ambassadors.
• Facilitate corrective action and terminations of Entertainment Ambassadors.
• Create and facilitate Annual Reviews for Entertainment Ambassadors.
• Responsible for day to day Supervision of Entertainment Ambassadors.
• Responsible for scheduling Entertainment Ambassadors by assigning duties based on business volume.
• Facilitate Box Office sales.
• Supervise Box Office cash banks by following proper cash handling procedures.
• Responsible for auditing and tracking comps, balancing cash vouchers, theater ticket sales and reporting outcomes to department managers.
• Responsible for theatre ticket voids and refunds.
• Maintaining a clean and safe Box Office environment at all times.
• Oversee night of show ticket issuance, redemptions, ushering and promotions associated with shows.
• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.
• Promote Club Sycuan membership guidelines and perks to internal and external guests.
• Create new Club Sycuan membership accounts and Club Sycuan membership card reprints.
• Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner.
• Oversee the completion of data entry and Box Office transactions to ensure proper procedures are followed.
• Oversee Entertainment Ambassadors at Sycuan Casino Resort off property sponsored events.
• Audit and stock entertainment supplies and requisition additional inventory as needed.
• Other duties as assigned.

• High School Diploma, High School Certificate of Completion, or G.E.D.
• 3 years of guest service or hospitality experience
• 2 years of supervisory experience

• Cash handling experience

• Casino gaming experience
• Box Office experience

• Excellent writing proficiency
• Ability to research, compile and analyze data
• Ability to work independently
• Ability to provide leadership and guidance to staff
• Ability to work in a fast-paced environment
• Ability to interact effectively with a diverse population
• Ability to effectively communicate with guests and team members
• Ability to provide guidance and leadership to staff members
• Ability to prioritize and perform multiple tasks and assignments
• Ability to perform data entry assignments
• Ability to complete forms and documents and written reports
• Working knowledge of Microsoft Word and Excel
• Ability to evaluate problems encountered on the job and make sound judgments
• Ability to maintain professionalism and composure
• Ability to sit, stand, and walk for up to eight hours at a time
• Ability to lift up to 20 lbs
• Ability to understand and follow verbal and written directives
• Ability to accept and provide constructive critiques
• Ability to appear for work on time
• Ability to work in a smoking environment
• Ability to maintain confidentiality

• Proficiency in Oasis Super PlayMate player tracking system and Yapsody theatre ticketing system
• Multi-lingual

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!