Travel Manager jobs in Hartford, CT

Description

Fairways to Heaven Golf Travel, a custom golf tour operator, is seeking a highly motivated and experienced Customer Success Manager to join our team in a full time role. As a Customer Success Manager, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring their satisfaction and maximizing their overall experience.

In this role, you will collaborate closely with internal teams such as sales, marketing, and operations to ensure a smooth and seamless customer journey. You will be responsible for onboarding new customers, managing changes/additions to their tours, and ensuring clients have all necessary information for their tours prior to departure. Furthermore, you will be the go-to person for any customer inquiries, troubleshooting issues, and providing pre and post-trip support.

To be successful in this role, you must have an understanding of the golf travel industry, be passionate about delivering exceptional customer service, and possess excellent communication and organizational skills.

Responsibilities

• Onboard new customers and guide them through the entire golf travel experience.
• Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Provide expert guidance to clients on the destinations they are visiting and make recommendations to enhance their experiences.
• Address and resolve customer inquiries and issues in a timely and professional manner.
• Collaborate with internal teams to coordinate and execute travel logistics, including transportation, accommodations, and tee time reservations.
• Monitor customer feedback and identify opportunities for improvement to enhance the overall customer experience.
• Conduct regular check-ins and follow-ups with customers to ensure their ongoing satisfaction and identify opportunities for upselling.

Requirements

• Minimum of 3 years of experience in customer experience management, preferably in the travel industry.
• Excellent knowledge of golf courses and destinations worldwide.
• Strong organizational and project management skills.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proven ability to build and maintain strong customer relationships.
• Detail-oriented with a customer-centric approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in customer relationship management (CRM) software.
• Proficiency in Microsoft Office suite of products.
• Valid passport.

Benefits

• Competitive salary and bonus structure
• Generous vacation and paid time off policy
• Fun, small business atmosphere where golf and travel is a passion
• Hybrid role of remote and office in Simsbury with flexible schedule
• Opportunities to travel both internationally and domestically