Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Overview:
In coordination with the Product Owner, the Business Analyst at Silverchair will elicit, gather, and define requirements in order to deliver valuable software applications that meet stakeholder needs. The Business Analyst is team-oriented, collaborative, and focused on delivering value. He/She will report to the Program Director for the team.
Essential Functions:
Required Skills:
Qualified Candidates will have demonstrated excellent written and verbal communication skills and a proven ability to form solid client relationships while thriving in a fast-paced, team-oriented environment. Successful candidates will bring impeccable organizational and time management skills and the ability to manage multiple simultaneous projects with an eye to detail. The Business Analyst must be able to motivate others, instill accountability, and achieve results while learning and adapting quickly in a dynamic high performance work culture. The Business Analyst demonstrates strong critical thinking skills, careful analysis, and demonstrates a rigorous commitment to high quality results.
Desired Experience:
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