Warranty Coordinator evaluates, writes, and fills work orders and warranty claims. Coordinates warranty information and establishes policy settlements for equipment out of warranty. Being a Warranty Coordinator requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Warranty Coordinator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Warranty Coordinator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Candidates must have customer service experience, extensive computer skills, an ability to work closely with others, and an exceptional attitude that can enhance a well established company.
This is a challenging position providing an excellent opportunity for a motivated individual.
Full time position with room to grow and excel with a fast paced company.
We Offer
1. Full time employment
2. Vacation pay
3. Paid holidays
4. Health insurance
5. Life insurance
6. Supplemental insurance (AFLAC)
7. Retirement plan 401K with match
Duties
1. Works closely with Service Manager
2. Operates a tablet-based service program
3. Assists with phones
4. Customer care and service follow up
5. Warranty service billing
6. Third party service billing
7. Contract service scheduling and coordination
Dispatching
1. Assists primary coordinator with routing of service technicians
2. Provides technicians with call details and service history
Computer
1. Builds information system in service program
a. Service history
b. Equipment lists
c. Customer rates
d. Special billing
2. Third party service coordination
a. Primary contact for all third-party service agreements
b. Verifies entry of proposals, not to exceed amounts, tech entries
4. Warranty authorization and billing
Skills Required
1. Windows
2. Word
3. Excel
4. Outlook
5. QuickBooks or some basic accounting program knowledge preferred
6. Computer Service Dispatch Program Experience Preferred
Corrigo, Fleetmatics, Desco, Service Titan
Any comparable type of service dispatch control systems
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Experience:
Work Location: In person