Warranty Representative jobs in the United States

Job Summary

The Customer Service Representative (Call Center) will provide the Best-In-Class support to all inbound coverage and/or general claims questions from customers such as contract holders, dealerships, agents, and automotive repair shops.

ESSENTIAL JOB RESPONSIBILITIES

• Handle complex customer inquiries via phone, email, live chat or social media.
• Resolve customer issues promptly and ensure customer satisfaction. Transfer calls to the appropriate agent and/or department when necessary.
• Maintain claims and/or contracts by thorough documentation of all discussions.
• Proactively communicates with key stakeholders such as vehicle owners, automotive repair facilities, car dealers, and dealer consultants.
• Ensure timely, accurate and consistent file documentation.
• Monitor all call queues and ensure agent availability through proper use of AUX codes.
• Perform other duties as assigned.

WORK EXPERIENCE AND SKILLS

• High School Diploma or equivalent is required
• 1-2 years of Customer Service experience ideally in a Call Center environment preferred.
• Moderate automotive knowledge a PLUS;
• Strong organizational and customer service skills
• Excellent verbal and written communication skills

• Ability to adapt to shifting priorities and multi-task as well as articulate relevant information and directions in an organized and concise manner.
• Demonstrate strong proficiency with typing, computer software including Microsoft Office, Outlook, and other internal and external processing systems and resources.
• Maintain confidential information and work independently as a member of a team.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing, sitting, walking, bending, and working on a computer
• Must be able to occasionally lift and/or move up to 25 pounds.
• Vision abilities required for this position include close, distant, color, and peripheral with the ability to adjust focus. Noise level in the work environment is usually moderate.