Call Center Agent Quality Monitoring Analyst Salary in Lakewood, Ohio
Call Center Agent Quality Monitoring Analyst Salary in Lakewood, OH
How much does a Call Center Agent Quality Monitoring Analyst make in Lakewood, OH? The average Call Center Agent Quality Monitoring Analyst salary in Lakewood, OH is $50,000 as of March 26, 2024, but the range typically falls between $42,800 and $57,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Agent Quality Monitoring Analyst Salary | $36,245 | Lakewood,OH | March 26, 2024 |
| 25th Percentile Call Center Agent Quality Monitoring Analyst Salary | $42,800 | Lakewood,OH | March 26, 2024 |
| 50th Percentile Call Center Agent Quality Monitoring Analyst Salary | $50,000 | Lakewood,OH | March 26, 2024 |
| 75th Percentile Call Center Agent Quality Monitoring Analyst Salary | $57,200 | Lakewood,OH | March 26, 2024 |
| 90th Percentile Call Center Agent Quality Monitoring Analyst Salary | $63,755 | Lakewood,OH | March 26, 2024 |
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Job Description
The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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This Job:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
Up a level:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree
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About Lakewood, Ohio
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Level of Education
- Call Center Agent Quality Monitoring Analyst Salaries with an Associate's Degree
- Call Center Agent Quality Monitoring Analyst Salaries with a Bachelor's Degree
- Call Center Agent Quality Monitoring Analyst Salaries with a Master's Degree or MBA
- Call Center Agent Quality Monitoring Analyst Salaries with a JD, MD, PhD or Equivalent
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About Lakewood, Ohio Lakewood is a city in Cuyahoga County, Ohio, United States. It is part of the Greater Cleveland Metropolitan Area, and borders the city of Cleveland. ....More
Lakewood, Ohio area prices were up 1.6% from a year ago View the Cost of Living in Lakewood, Ohio
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