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Call Center Agent Quality Monitoring Analyst Salary in the United States

Call Center Agent Quality Monitoring Analyst Salary

How much does a Call Center Agent Quality Monitoring Analyst make in the United States? The average Call Center Agent Quality Monitoring Analyst salary in the United States is $51,300 as of June 27, 2024, but the range typically falls between $43,900 and $58,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Call Center Agent Quality Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Analyst Salary $37,163 US June 27, 2024
25th Percentile Call Center Agent Quality Monitoring Analyst Salary $43,900 US June 27, 2024
50th Percentile Call Center Agent Quality Monitoring Analyst Salary $51,300 US June 27, 2024
75th Percentile Call Center Agent Quality Monitoring Analyst Salary $58,700 US June 27, 2024
90th Percentile Call Center Agent Quality Monitoring Analyst Salary $65,437 US June 27, 2024
25% $43,900 10% $37,163 90% $65,437 75% $58,700 $51,300 50%(Median) Didn’t find job title? Click
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Check out Call Center Agent Quality Monitoring Analyst Job Openings in Columbus, Ohio

Board Certified Behavior Analyst

Brighter Hope Wellness Center - Clarksville, MD

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Senior Associate, Compliance Monitoring - Data Analytics

Options Clearing Corporation - Chicago, IL

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Principal, Quality Assurance Architect

Options Clearing Corporation - Chicago, IL

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Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Analyst
  • Brighter Hope Wellness Center - Clarksville, MD
    BOARD CERTIFIED BEHAVIOR ANALYST. The Brighter Hope Wellness Center (BHWC) is hiring for the position of Board Certified Behavior Analyst (BCBA-D or BCBA)....
    - 8 Months Ago
  • Helena SurgiCenter - Helena, MT
    This is a full-time position at a provider-owned ambulatory surgery center with competitive wages and benefits. The position is Monday - Friday with no cal...
    - 1 Month Ago
  • Options Clearing Corporation - Chicago, IL
    This position is not eligible for current or future Sponsorship. What You'll Do. This role will report to the Manager, Compliance Monitoring and will provi...
    - 3 Months Ago
  • Options Clearing Corporation - Chicago, IL
    Summary. The QA Architect drives the testing tool strategy and orchestration. The architect sets the technical direction for the QA work and supports the t...
    - 1 Month Ago
  • Knute Nelson - knutenelson.org/careers - Alexandria, MN
    |Details|* This is the timeframe where you will do remarkable things. This position has a $10,000 sign-on bonus. Schedule:* On-Call | 64 hours per pay peri...
    - 1 Month Ago

Career Path for this job

  1. This Job:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
43900
58700
51300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44800
62200
53000
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Analyst in the United States. The base salary for Call Center Agent Quality Monitoring Analyst ranges from $43,900 to $58,700 with the average base salary of $51,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,800 to $62,200 with the average total cash compensation of $53,000.
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43900
58700

 

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