How much does a Call Center Agent Quality Monitoring Analyst make in the United States? The average Call Center Agent Quality Monitoring Analyst salary in the United States is $48,500 as of August 29, 2022, but the range typically falls between $41,400 and $55,500. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $41,400 10% $34,936 90% $61,873 75% $55,500 $48,500 50%(Median)
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Check out Call Center Agent Quality Monitoring Analyst jobs in Virginia

Director, Operations Center (Call Center)

Kastle Systems - Falls Church, VA

Analyst, Command Center

CarMax - Henrico, VA

QA Prog Analyst 3

V-Soft Consulting Group, Inc. - Richmond, VA

Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2022 Salary.com)

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Average Base Salary

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41400
55500
48500

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Includes base and annual incentives

 
 
 
42400
58700
50000
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Analyst in the United States. The base salary for Call Center Agent Quality Monitoring Analyst ranges from $41,400 to $55,500 with the average base salary of $48,500. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $42,400 to $58,700 with the average total cash compensation of $50,000.
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41400
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Salary estimation for Call Center Agent Quality Monitoring Analyst at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC, WILLIAMS SONOMA INC

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