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How much does a Call Center Agent Quality Monitoring Analyst make in the United States? The average Call Center Agent Quality Monitoring Analyst salary in the United States is $51,200 as of May 28, 2024, but the range typically falls between $43,800 and $58,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Call Center Agent Quality Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Analyst Salary $37,063 US May 28, 2024
25th Percentile Call Center Agent Quality Monitoring Analyst Salary $43,800 US May 28, 2024
50th Percentile Call Center Agent Quality Monitoring Analyst Salary $51,200 US May 28, 2024
75th Percentile Call Center Agent Quality Monitoring Analyst Salary $58,600 US May 28, 2024
90th Percentile Call Center Agent Quality Monitoring Analyst Salary $65,337 US May 28, 2024
25% $43,800 10% $37,063 90% $65,337 75% $58,600 $51,200 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Analyst

Career Path for this job

  1. This Job:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
43800
58600
51200

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44700
62000
52800
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Analyst in the United States. The base salary for Call Center Agent Quality Monitoring Analyst ranges from $43,800 to $58,600 with the average base salary of $51,200. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,700 to $62,000 with the average total cash compensation of $52,800.
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43800
58600

 

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