How much does a Call Center Agent Quality Monitoring Analyst make in New York, NY? The average Call Center Agent Quality Monitoring Analyst salary in New York, NY is $59,500 as of March 26, 2024, but the range typically falls between $50,900 and $68,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Analyst Salary | $43,070 | New York,NY | March 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Analyst Salary | $50,900 | New York,NY | March 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Analyst Salary | $59,500 | New York,NY | March 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Analyst Salary | $68,100 | New York,NY | March 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Analyst Salary | $75,930 | New York,NY | March 26, 2024 |
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The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
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