How much does a Call Center Agent Quality Monitoring Senior Analyst make in Portland, OR? The average Call Center Agent Quality Monitoring Senior Analyst salary in Portland, OR is $62,700 as of March 26, 2024, but the range typically falls between $54,000 and $71,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $46,079 | Portland,OR | March 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $54,000 | Portland,OR | March 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $62,700 | Portland,OR | March 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $71,700 | Portland,OR | March 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $79,894 | Portland,OR | March 26, 2024 |
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The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
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About Portland, Oregon Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Vall....More
Portland, Oregon area prices were up 3.9% from a year ago View the Cost of Living in Portland, Oregon
Call Center Agent Quality Monitoring Senior Analyst Salary in popular cities: Eugene, Salem, Gresham
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