Call Center Agent Quality Monitoring Senior Analyst Salary in Rapid City, South Dakota
Call Center Agent Quality Monitoring Senior Analyst Salary in Rapid City, SD
How much does a Call Center Agent Quality Monitoring Senior Analyst make in Rapid City, SD? The average Call Center Agent Quality Monitoring Senior Analyst salary in Rapid City, SD is $53,500 as of March 26, 2024, but the range typically falls between $46,100 and $61,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $39,363 | Rapid City,SD | March 26, 2024 |
| 25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $46,100 | Rapid City,SD | March 26, 2024 |
| 50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $53,500 | Rapid City,SD | March 26, 2024 |
| 75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $61,200 | Rapid City,SD | March 26, 2024 |
| 90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $68,210 | Rapid City,SD | March 26, 2024 |
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Job Description
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
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Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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About Rapid City, South Dakota
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Level of Education
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Call Center Agent Quality Monitoring Senior Analyst Salaries with an Associate's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
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About Rapid City, South Dakota Rapid City is located at 44°04′34″N 103°13′42″W / 44.076188°N 103.228299°W / 44.076188; -103.228299. The downtown elevation of Rapid City is 3,202 ....More
Rapid City, South Dakota area prices were up 0.8% from a year ago View the Cost of Living in Rapid City, South Dakota
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