As of January 01, 2025, the average annual salary for a Call Center Agent Quality Monitoring Senior Analyst in Sioux Falls, SD is $55,700. Salary.com reports that pay typically ranges from $48,000 to $63,800, with most professionals earning between $40,990 and $71,175.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $63,800 | $5,317 | $1,227 | $31 |
| Average | $55,700 | $4,642 | $1,071 | $27 |
| 25th Percentile | $48,000 | $4,000 | $923 | $23 |
An entry-level Call Center Agent Quality Monitoring Senior Analyst with under 1 year experience makes about $52,854. With less than 2 years of experience, a mid-level Call Center Agent Quality Monitoring Senior Analyst makes around $53,084. After 2-4 years, the Call Center Agent Quality Monitoring Senior Analyst pay rises to about $54,582. Those senior Call Center Agent Quality Monitoring Senior Analyst with 5-8 years of experience earn roughly $57,773, and those Call Center Agent Quality Monitoring Senior Analyst having 8 years or more experience are expected to earn about $59,562 on average.
| Levels | Salary |
|---|---|
| Entry Level Call Center Agent Quality Monitoring Senior Analyst | $52,854 |
| Intermediate Level Call Center Agent Quality Monitoring Senior Analyst | $53,084 |
| Senior Level Call Center Agent Quality Monitoring Senior Analyst | $54,582 |
| Specialist Level Call Center Agent Quality Monitoring Senior Analyst | $57,773 |
| Expert Level Call Center Agent Quality Monitoring Senior Analyst | $59,562 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 2% |
| Top Level | 4% |
| Experienced | 7% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.
Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.
| Skill | Salary | Demand |
|---|---|---|
|
Quality Checks
|
$68,511 |
23%
|
|
Quality Checks
|
$68,511 |
23%
|
|
Quality Checks
|
$68,511 |
23%
|
|
Quality Checks
|
$68,511 |
23%
|
