How much does a Call Center Operations Director make in Iowa? The average Call Center Operations Director salary in Iowa is $169,700 as of March 26, 2024, but the range typically falls between $143,600 and $196,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $119,837 | IA | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $143,600 | IA | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $169,700 | IA | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $196,300 | IA | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $220,518 | IA | March 26, 2024 |
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The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Ackley, IA | Avg. Salary $162,337 | Date Updated March 26, 2024 |
Location Ackworth, IA | Avg. Salary $171,198 | Date Updated March 26, 2024 |
Location Adair, IA | Avg. Salary $170,312 | Date Updated March 26, 2024 |
Location Adel, IA | Avg. Salary $170,843 | Date Updated March 26, 2024 |
Location Afton, IA | Avg. Salary $170,312 | Date Updated March 26, 2024 |
Location Agency, IA | Avg. Salary $169,248 | Date Updated March 26, 2024 |
Location Ainsworth, IA | Avg. Salary $168,008 | Date Updated March 26, 2024 |
Location Akron, IA | Avg. Salary $156,134 | Date Updated March 26, 2024 |
Location Albert City, IA | Avg. Salary $155,957 | Date Updated March 26, 2024 |
Location Albia, IA | Avg. Salary $170,312 | Date Updated March 26, 2024 |
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About Iowa Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Siou....More
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