How much does a Call Center Operations Director make in Houston, TX? The average Call Center Operations Director salary in Houston, TX is $177,800 as of March 26, 2024, but the range typically falls between $150,500 and $205,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $125,645 | Houston,TX | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $150,500 | Houston,TX | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $177,800 | Houston,TX | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $205,700 | Houston,TX | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $231,101 | Houston,TX | March 26, 2024 |
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The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
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About Houston, Texas Houston is located 165 miles (266 km) east of Austin, 88 miles (142 km) west of the Louisiana border, and 250 miles (400 km) south of Dallas. The city....More
Houston, Texas area prices were up 2.3% from a year ago View the Cost of Living in Houston, Texas
Call Center Operations Director Salary in popular cities: San Antonio, Dallas, Austin
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