How much does a Call Center Operations Director make in New Mexico? The average Call Center Operations Director salary in New Mexico is $163,900 as of April 24, 2024, but the range typically falls between $138,700 and $189,600. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $115,757 | NM | April 24, 2024 |
25th Percentile Call Center Operations Director Salary | $138,700 | NM | April 24, 2024 |
50th Percentile Call Center Operations Director Salary | $163,900 | NM | April 24, 2024 |
75th Percentile Call Center Operations Director Salary | $189,600 | NM | April 24, 2024 |
90th Percentile Call Center Operations Director Salary | $212,999 | NM | April 24, 2024 |
The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Sunland Park, NM | Avg. Salary $154,776 | Date Updated April 24, 2024 |
Location Abiquiu, NM | Avg. Salary $165,261 | Date Updated April 24, 2024 |
Location Alamogordo, NM | Avg. Salary $158,508 | Date Updated April 24, 2024 |
Location Albuquerque, NM | Avg. Salary $167,038 | Date Updated April 24, 2024 |
Location Alcalde, NM | Avg. Salary $165,261 | Date Updated April 24, 2024 |
Location Algodones, NM | Avg. Salary $164,905 | Date Updated April 24, 2024 |
Location Alto, NM | Avg. Salary $155,842 | Date Updated April 24, 2024 |
Location Amalia, NM | Avg. Salary $165,261 | Date Updated April 24, 2024 |
Location Amistad, NM | Avg. Salary $160,107 | Date Updated April 24, 2024 |
Location Angel Fire, NM | Avg. Salary $165,261 | Date Updated April 24, 2024 |
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About New Mexico New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state ....More
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