Know your market value with insights across roles — from individual contributors to executive pay and overall company compensation trends.
Access a suite of powerful calculators to make data-driven career decisions.
Automate pay cycles, manage job architectures, and ensure pay equity with AI-powered compensation platforms.
Access validated salary benchmarks, labor market trends, and minimum wage data to stay competitive.
Participate in and purchase industry-specific salary surveys to obtain the most accurate, peer-reported pay data.
As of August 01, 2026, the average salary for a Call Center Operations Director in Texas is $177,900 per year, which breaks down to an hourly rate of $86.
However, a Call Center Operations Director's salary can vary significantly. Here’s a look at the typical salary range:
Compensation Planning
Develop a Job Description
Pay Equity
2026 Compensation Trend
AI-Powered Talent
Recruit with AI
Call Center Operations Director Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $199,800 | $16,650 | $3,842 | $96 |
| Average | $177,900 | $14,825 | $3,421 | $86 |
| 25th Percentile | $160,100 | $13,342 | $3,079 | $77 |
MCI Careers - Killeen, TX
MCI Careers - Killeen, TX
ValorVIP - Addison, TX
University Health - San Antonio, TX
A Call Center Operations Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Call Center Operations Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Contact Center Dialing System Administrator | 2-4 years | $65,798 |
| Call Center Operations Manager | 4-5 years | $96,984 |
| Call Center Operations Senior Manager | 5+ years | $142,982 |
| Call Center Operations Director | 5+ years | $177,809 |
| Top Call Center Executive | 5+ years | $237,678 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Operations Directors. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Call Center Operations Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $199,149. While startup companies pay approximate $168,475.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $168,475 |
| Growth Stage | 51~500 | $178,182 |
| Established | 501~5000 | $192,313 |
| Enterprise | 5000+ | $199,149 |
For Call Center Operations Director roles, the industry you choose can affect earning potential by as much as 75% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Pharmaceuticals sectors offer the strongest compensation, at 50% above the average. In contrast, Call Center Operations Director positions in Telecom or Transportation typically offer lower base pay, as these industries often view Call Center Operations Director as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $266,850 | $128.0 | 50% |
| Pharmaceuticals | $231,270 | $111.0 | 30% |
| Internet | $222,375 | $107.0 | 25% |
| Software & Networking | $213,480 | $103.0 | 20% |
| Biotechnology | $204,585 | $98.0 | 15% |
Understanding how a Call Center Operations Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $199,800 | $16,650 | $3,842 | $96 |
| Average | $177,900 | $14,825 | $3,421 | $86 |
| 25th Percentile | $160,100 | $13,342 | $3,079 | $77 |
For a Call Center Operations Director, the most direct path to higher earnings is advancing to the Top Call Center Executive role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $237,680 - a projected growth of 34% over your current level.
Ready to take the next step in your career? Browse thousands of current Call Center Operations Director job openings on our job board. Use the search bar below to find your perfect match.
Trunk Space Storage
Houston, TX
Trunk Space Storage | Houston, TX
Director of Remote Operations CenterLocation :Dallas, TX (In-Office / Hybrid)Reports To :VP of Operations (with regular access to the CEO)Work Week :Sunday... more
6 Days Ago
Service Experts
Richardson, TX
Service Experts | Richardson, TX
Customer Operations AnalystOperations Analyst, Customer CareLocation:Richardson, TXJoin the team of experts and realize your true potential. Why You Should... more
6 Days Ago
MasTec Utility Services
Boling, TX
MasTec Utility Services | Boling, TX
Company Summary. MasTec Utility Services. delivers critical infrastructure construction and engineering services for power delivery, gas, and water custome... more
3 Days Ago
Aldridge Pite LLP
Plano, TX
Aldridge Pite LLP | Plano, TX
Job Description. Job Description. Remote Work from Home. Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology... more
5 Days Ago
Trunk Space Storage
Dallas, TX
Hilton US
Houston, TX
Hilton US | Houston, TX
Director Of Property OperationsAre you a hands-on, strategic facilities leader ready to make an impact at a recently renovated hotel. The DoubleTree by Hil... more
6 Days Ago
Get a Salary Increase
Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings
Search thousands of open positions to find your next opportunity.
Adjust Employee Salary
Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs
Get the latest market price for benchmark jobs and jobs in your industry.
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.
Explore Cost of Living CalculatorSalary.com experts will help you thrive your workplaces.
Salary.com provides salary survey data for thousands of industry Jobs.
Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary.com's CompAnalyst platform offers:
