What are the main factors that influence a Call Center Operations Manager's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Call Center Operations Manager's salary?

A Call Center Operations Manager's salary grows with experience: a Contact Center Dialing System Administrator (2-4 years)earns $67,461, a Call Center Operations Manager (4-5 years)earns $99,447, a Call Center Operations Senior Manager (5+ years)earns $146,596, a Call Center Operations Director (5+ years)earns $182,318, a Top Call Center Executive (5+ years)earns $243,695,

What are the highest paying states for a Call Center Operations Manager?

Call Center Operations Manager salary varies significantly by state. The top 3 highest paying states for Call Center Operations Manager roles are District of Columbia $110,200, California $109,700, Massachusetts $108,300. These tech hubs typically pay 10-15% above the national average.

How much do different types of Call Center Operations Manager roles make?

Salaries for Call Center Operations Manager level roles vary by specialization: Call Center Operations Director: $182,400; Call Center Operations Senior Manager: $146,600; Healthcare Call Center Manager: $104,000; Medical Call Center Manager: $103,954; Outbound Call Center Manager: $99,800.

How do different companies affect a Call Center Operations Manager's salary?

Company size, industry, and compensation structure create significant salary variations for Call Center Operations Manager roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Call Center Operations Manager Salary in the United States

How much does a Call Center Operations Manager make in the United States?

As of September 01, 2026, the average salary for a Call Center Operations Manager in the United States is $99,500 per year, which breaks down to an hourly rate of $48.

However, a Call Center Operations Manager's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $125,100
Majority Range (25th-75th percentile): $88,100 to $112,900
Entry-Level (10th percentile): $77,721

10% $77,721

50% (Median) $99,500

90% $125,100

Call Center Operations Manager Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$112,900	$9,408	$2,171	$54
Average	$99,500	$8,292	$1,913	$48
25th Percentile	$88,100	$7,342	$1,694	$42

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Key Factors That Influence Call Center Operations Manager Salaries

A Call Center Operations Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Call Center Operations Manager Salaries?

Experience is a primary driver of a Call Center Operations Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Contact Center Dialing System Administrator (2-4 years): $67,461
Call Center Operations Manager (4-5 years): $99,447
Call Center Operations Senior Manager (5+ years): $146,596
Call Center Operations Director (5+ years): $182,318
Top Call Center Executive (5+ years): $243,695

Job Role	Years of Experience	Average Salary
Contact Center Dialing System Administrator	2-4 years	$67,461
Call Center Operations Manager	4-5 years	$99,447
Call Center Operations Senior Manager	5+ years	$146,596
Call Center Operations Director	5+ years	$182,318
Top Call Center Executive	5+ years	$243,695

View as Graph

How Do Call Center Operations Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Operations Managers. For example, consider the average annual salaries in these key locations:

District of Columbia: $110,200.
California: $109,700.
Massachusetts: $108,300.

District of Columbia $110,200 California $109,700 Massachusetts $108,300 Washington $107,900 New Jersey $107,800 Alaska $107,700 Connecticut $106,300 New York $105,800

Hawaii $104,000 Rhode Island $103,200 Maryland $102,600 Minnesota $101,800 Colorado $101,500 Illinois $101,400 Oregon $101,000 Delaware $100,800

New Hampshire $100,600 Virginia $100,200 Pennsylvania $99,000 Nevada $98,500 North Dakota $98,300 Michigan $98,000 Wisconsin $97,900 Vermont $97,700

Texas $97,100 Arizona $97,000 Maine $97,000 Ohio $96,900 Georgia $96,000 Indiana $95,500 Wyoming $95,400 Utah $95,300

Iowa $95,200 Kansas $94,700 Louisiana $94,600 North Carolina $94,600 Missouri $94,500 Florida $94,100 Montana $93,900 Nebraska $93,700

Kentucky $93,600 South Carolina $93,200 Tennessee $93,000 Idaho $92,900 New Mexico $92,200 Oklahoma $92,000 Alabama $91,400 South Dakota $90,400

Arkansas $89,900 West Virginia $89,600 Mississippi $88,700

Top Paying Cities for Call Center Operations Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $125,500
San Francisco: $124,100
Oakland: $121,500

San Jose, CA $125,500

San Francisco, CA $124,100

Oakland, CA $121,500

New York, NY $114,600

Paramus, NJ $113,200

Queens Village, NY $113,200

Passaic, NJ $113,100

Bergenfield, NJ $113,100

Huntington, NY $112,800

Stamford, CT $112,800

Newark, NJ $112,100

Bridgeport, CT $111,800

Vallejo, CA $111,600

New Brunswick, NJ $111,600

Petaluma, CA $111,500

Middlesex, NJ $111,400

Somerset, NJ $111,300

Santa Cruz, CA $111,200

Boston, MA $110,600

Monterey, CA $110,200

Seattle, WA $110,000

Santa Rosa, CA $110,000

Los Angeles, CA $109,900

Juneau, AK $109,700

Washington, DC $109,600

Orange, CA $109,200

Santa Ana, CA $108,900

Anaheim, CA $108,800

Anchorage, AK $108,800

Long Beach, CA $108,800

Santa Maria, CA $108,500

Everett, WA $108,500

Danbury, CT $108,100

Bremerton, WA $108,000

Tacoma, WA $107,600

New Suffolk, NY $107,600

Sacramento, CA $107,600

Santa Barbara, CA $107,500

Trenton, NJ $107,400

San Diego, CA $107,400

Brockton, MA $107,300

Fairbanks, AK $107,000

Lompoc, CA $106,800

Lowell, MA $106,700

Ventura, CA $106,700

Nashua, NH $106,600

Stockton, CA $106,600

Modesto, CA $105,900

Poughkeepsie, NY $105,700

New Haven, CT $105,500

Olympia, WA $105,500

Kennewick, WA $105,500

Lawrence, MA $105,100

Hartford, CT $105,000

Riverside, CA $105,000

New Bedford, MA $104,900

Richland, WA $104,900

Atlantic City, NJ $104,700

New Britain, CT $104,700

San Bernardino, CA $104,700

Bakersfield, CA $104,700

New London, CT $104,600

Norwich, CT $104,600

Portsmouth, NH $104,600

Boulder, CO $104,400

Portland, OR $104,300

Worcester, MA $104,200

Minneapolis, MN $103,900

Philadelphia, PA $103,800

Honolulu, HI $103,500

Saint Paul, MN $103,400

Vineland, NJ $103,400

Providence, RI $103,100

Chicago, IL $102,800

Bellingham, WA $102,700

Springfield, MA $102,600

Baltimore, MD $102,600

Chico, CA $102,300

Pittsfield, MA $102,100

Manchester, NH $101,900

Spokane, WA $101,400

Denver, CO $101,400

Albany, NY $101,000

Troy, NY $100,900

Nassau, NY $100,800

Schenectady, NY $100,700

Wilmington, DE $100,600

Salem, OR $100,500

Burlington, VT $100,500

Portland, ME $100,200

Yakima, WA $100,100

Rochester, MN $99,700

Reno, NV $99,700

Fresno, CA $99,700

Milwaukee, WI $99,600

Ann Arbor, MI $99,500

Allentown, PA $99,500

Detroit, MI $99,500

Colorado Springs, CO $99,300

Syracuse, NY $99,300

Carson City, NV $99,300

Houston, TX $99,100

Eugene, OR $99,100

Gary, IN $99,000

Bismarck, ND $98,900

Springfield, OR $98,900

Galveston, TX $98,800

Medford, OR $98,600

Fort Collins, CO $98,600

Concord, NH $98,500

Austin, TX $98,500

Mesa, AZ $98,300

Reading, PA $98,300

Phoenix, AZ $98,300

Dallas, TX $98,300

Saint Cloud, MN $98,200

Madison, WI $98,000

Utica, NY $97,800

Rochester, NY $97,600

Des Moines, IA $97,600

Raleigh, NC $97,600

Atlanta, GA $97,400

Battle Creek, MI $97,400

Salt Lake City, UT $97,400

Lancaster, PA $97,200

Harrisburg, PA $97,100

Fort Worth, TX $97,000

Champaign, IL $97,000

Kansas City, MO $97,000

Kansas City, KS $97,000

Columbus, OH $96,900

Boca Raton, FL $96,900

Pittsburgh, PA $96,900

Indianapolis, IN $96,800

Richmond, VA $96,800

Cleveland, OH $96,800

Cincinnati, OH $96,700

Las Vegas, NV $96,700

Petersburg, VA $96,500

Huntsville, AL $96,400

Lansing, MI $96,300

Lebanon, PA $96,300

Pueblo, CO $96,300

Appleton, WI $96,300

Racine, WI $96,200

Buffalo, NY $96,200

Dayton, OH $96,200

Charlotte, NC $96,200

Saint Louis, MO $96,100

York, PA $96,100

Elkhart, IN $96,100

Gastonia, NC $96,100

Lorain, OH $96,000

Benton Harbor, MI $96,000

Billings, MT $96,000

Beaumont, TX $96,000

Binghamton, NY $95,900

Rock Hill, SC $95,900

Toledo, OH $95,900

Rockford, IL $95,800

Springfield, IL $95,800

Elyria, OH $95,800

Fargo, ND $95,800

Flagstaff, AZ $95,700

Fort Lauderdale, FL $95,700

Miami, FL $95,600

Duluth, MN $95,600

Grand Forks, ND $95,500

Cheyenne, WY $95,500

Bangor, ME $95,300

Cedar Rapids, IA $95,200

Durham, NC $95,200

Louisville, KY $95,200

Hialeah, FL $95,100

Grand Rapids, MI $95,100

Casper, WY $95,000

Scranton, PA $94,900

New Orleans, LA $94,800

Virginia Beach, VA $94,800

Akron, OH $94,800

Peoria, IL $94,600

Sarasota, FL $94,600

Nashville, TN $94,600

Omaha, NE $94,600

Green Bay, WI $94,600

Charleston, SC $94,500

Baton Rouge, LA $94,500

Davenport, IA $94,400

Jamestown, NY $94,400

Tucson, AZ $94,400

Saint Petersburg, FL $94,300

Tampa, FL $94,300

Bradenton, FL $94,200

Evansville, IN $94,200

Port Arthur, TX $94,200

Santa Fe, NM $94,000

Clearwater, FL $93,800

Orlando, FL $93,800

La Crosse, WI $93,600

Canton, OH $93,600

Albuquerque, NM $93,600

Newport News, VA $93,500

High Point, NC $93,500

Ogden, UT $93,500

Corpus Christi, TX $93,400

Laramie, WY $93,300

Saginaw, MI $93,300

Norfolk, VA $93,300

Rock Island, IL $93,300

Moline, IL $93,200

Jacksonville, FL $93,200

Salisbury, NC $93,200

Boise, ID $93,200

Memphis, TN $93,100

Tulsa, OK $93,100

Fort Myers, FL $93,100

Waterloo, IA $93,000

Spartanburg, SC $92,900

Lincoln, NE $92,800

Fort Wayne, IN $92,800

Provo, UT $92,800

Cedar Falls, IA $92,700

San Antonio, TX $92,700

Greensboro, NC $92,600

South Bend, IN $92,600

Muskegon, MI $92,500

Savannah, GA $92,500

Birmingham, AL $92,400

Winston Salem, NC $92,400

Lake Charles, LA $92,200

Greenville, SC $92,100

Anderson, IN $92,100

Lexington, KY $92,100

Augusta, GA $92,100

Wichita, KS $92,000

Tuscaloosa, AL $92,000

Lima, OH $92,000

Springfield, OH $91,900

Columbia, SC $91,900

Asheville, NC $91,700

Bloomington, IN $91,700

Knoxville, TN $91,300

Shreveport, LA $91,300

Wilmington, NC $91,200

Roanoke, VA $91,200

Topeka, KS $91,000

Frankfort, KY $91,000

Chillicothe, OH $90,900

Oklahoma City, OK $90,900

Longview, TX $90,800

Melbourne, FL $90,800

Sioux Falls, SD $90,700

Mobile, AL $90,700

Terre Haute, IN $90,600

Altoona, PA $90,600

Amarillo, TX $90,500

Killeen, TX $90,500

Chattanooga, TN $90,400

Fayetteville, AR $90,400

Sioux City, IA $90,300

Idaho Falls, ID $90,200

Lynchburg, VA $90,200

Gainesville, FL $90,000

Portsmouth, OH $90,000

Little Rock, AR $90,000

Daytona Beach, FL $89,900

Pensacola, FL $89,900

Clarksville, TN $89,900

Youngstown, OH $89,900

Lafayette, LA $89,900

Temple, TX $89,800

Hopkinsville, KY $89,600

Erie, PA $89,500

Florence, SC $89,500

Charleston, WV $89,300

Great Falls, MT $89,300

Waco, TX $89,100

Fayetteville, NC $89,100

Tallahassee, FL $89,100

Macon, GA $89,100

Helena, MT $89,000

Pine Bluff, AR $89,000

Vincennes, IN $88,900

Lubbock, TX $88,800

Alamogordo, NM $88,800

Twin Falls, ID $88,700

Rapid City, SD $88,600

Greenville, MS $88,500

Jackson, MS $88,500

Huntington, WV $88,500

Parkersburg, WV $88,400

Montgomery, AL $88,300

Wichita Falls, TX $88,200

Springfield, MO $88,200

Biloxi, MS $88,200

Monroe, LA $88,100

Columbus, GA $88,000

Sumter, SC $88,000

Johnstown, PA $88,000

Pascagoula, MS $87,800

Abilene, TX $87,800

Kingsport, TN $87,500

Albany, GA $87,500

Gulfport, MS $87,500

Alexandria, LA $87,200

Fort Smith, AR $86,900

El Paso, TX $86,600

Las Cruces, NM $86,200

Harlingen, TX $85,900

Pocatello, ID $85,900

Florence, AL $85,800

Brownsville, TX $85,800

Mcallen, TX $85,600

Dothan, AL $85,400

Columbus, MS $84,800

Altus, OK $84,400

Lawton, OK $84,200

Pierre, SD $83,800

Call Center Operations Manager Salary by Company Size: Startups vs. Enterprise

Call Center Operations Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $111,195. While startup companies pay approximate $94,060.

Call Center Operations Manager Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$94,060
Growth Stage	51~500	$99,478
Established	501~5000	$107,373
Enterprise	5000+	$111,195

Call Center Operations Manager Salary by Industry: Top Paying Sectors

For Call Center Operations Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Software & Networking sectors offer the strongest compensation, at 20% above the average. In contrast, Call Center Operations Manager positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Call Center Operations Manager as a support function rather than a direct revenue driver.

The top paying industries for a Call Center Operations Manager

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Pharmaceuticals	$119,400	$57.0	20%
Software & Networking	$116,415	$56.0	17%
Financial Services	$114,425	$55.0	15%
Energy & Utilities	$111,440	$54.0	12%
Biotechnology	$109,450	$53.0	10%

Call Center Operations Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Operations Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$88,100

Average $99,500/year

$112,900

$7,342

Average $8,292/month

$9,408

$1,694

Average $1,913/week

$2,171

$42

Average $48/hour

$54

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$112,900	$9,408	$2,171	$54
Average	$99,500	$8,292	$1,913	$48
25th Percentile	$88,100	$7,342	$1,694	$42

Call Center Operations Manager Salary Growth & Career Path

Call Center Operations Manager

Next Role

Advancement

Call Center Operations Senior Manager Top Call Center Executive

For a Call Center Operations Manager, the most direct path to higher earnings is advancing to the Call Center Operations Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $146,600 - a projected growth of 47% over your current level.

Salary Trends for Call Center Operations Manager

Salaries for a Call Center Operations Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $97,138 in 2023 to around $95,348 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Call Center Operations Manager salary trends, .

Average Annual Salary of Call Center Operations Manager Over Time

$???
$97,138
$96,874
$95,348
$???
$???

2022
2023
2024
2025
2026
2027

Year	Average Annual Salary
2022	View More
2023	$97,138
2024	$96,874
2025	$95,348
2026	View More
2027	View More

Most common benefits for Call Center Operations Manager

Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)

Common company salaries for Call Center Operations Manager

Here are companies hiring for Call Center Operations Manager and their salaries, click below for more details.

C $128,509/per year

C R Bard Inc Biotechnology the United States

H $124,697/per year

Henry Schein Canada Biotechnology the United States

N $123,899/per year

Nordex Inc Biotechnology the United States

N $120,416/per year

Nipro Corp Biotechnology the United States

E $115,870/per year

Enovis Biotechnology the United States

A $114,553/per year

Advanced Research Projects Agency - Energy Biotechnology the United States

M $112,110/per year

MiniMed Inc Biotechnology the United States

L $111,500/per year

Labcorp Drug Development Biotechnology the United States

L $110,229/per year

Life Technologies Corp Biotechnology the United States

Z $106,224/per year

Zimmer Biomet Biotechnology the United States

P $103,077/per year

Promontory Therapeutics Biotechnology the United States

S $102,181/per year

Steris PLC Biotechnology the United States

G $97,274/per year

Gavin Conferences Pty Ltd Biotechnology the United States

E $94,764/per year

Endeavor BioMedicines Biotechnology the United States

R $94,402/per year

Replay Holdings LLC Biotechnology the United States

P $94,235/per year

Pleno Inc Biotechnology the United States

S $93,666/per year

Simulaids Inc Biotechnology the United States

N $88,880/per year

NOIRLab/CAS Biotechnology the United States

O $86,468/per year

Onward Technology Biotechnology the United States

L $84,895/per year

LED Medical Diagnostics Inc Biotechnology the United States

E $84,682/per year

Eyeco Ltd Biotechnology the United States

P $84,523/per year

Paerosol Biotechnology the United States

I $83,525/per year

IONIQ Sciences Inc Biotechnology the United States

S $82,815/per year

Stateside PPE Biotechnology the United States

D $82,041/per year

Digi Bio Biotechnology the United States

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FAQ about Call Center Operations Manager

1. What industry pays the highest salary for Call Center Operations Manager?

The Pharmaceuticals industry offers the highest average compensation for Call Center Operations Manager roles, with salaries approximately 20% above the market median.

2. What level of job is an operations manager?

An Operations Manager is typically considered part of lower-level management, also known as Supervisory or Operational Level Management. In this role, they oversee daily operations and ensure efficiency. The salary for a Call Center Operations Manager ranges from $84,600 to $117,700, with a median salary of $99,700.

3. Do call centers make good money?

Call centers can offer competitive salaries, especially for managerial positions. A Call Center Operations Manager typically earns between $84,600 and $117,700 annually, with a median salary of around $99,700. While entry-level positions may start lower, experienced managers can achieve a substantial income, reflecting the importance of effective operations in the industry.

4. What is an om in a call center?

The Call Center Operations Manager (OM) oversees a team of agents handling customer calls. They ensure efficient operations, manage performance, and implement strategies to enhance service quality. The salary for this role ranges from $84,600 to $117,700, with a median salary of $99,700, reflecting the importance of effective management in call center environments.

5. What is the highest paid operations manager?

The salary range for a Call Center Operations Manager is between $84,600 and $117,700, with a median salary of $99,700. While the highest paying industries for Operations Managers in the U.S. include Aerospace & Defense and Energy, the Call Center sector offers competitive compensation within this range.

6. How much a manager gets paid in USA?

In the USA, a Call Center Operations Manager typically earns between $84,600 and $117,700 annually, with a median salary of $99,700. This translates to a monthly pay range of approximately $7,050 to $9,808, depending on experience and location.

7. How much do call center managers make in the US?

Call Center Operations Managers in the US earn between $84,600 and $117,700 annually, with a median salary of approximately $99,700. These figures reflect the range of salaries based on industry data, providing a clear picture of potential earnings in this role.

Where Does Our Salary Data Come From?

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Call Center Operations Manager Salary in the United States

How much does a Call Center Operations Manager make in the United States?

Key Factors That Influence Call Center Operations Manager Salaries

How Experience Level Affects Call Center Operations Manager Salaries?

How Do Call Center Operations Manager Salaries Vary from State to State?

Top Paying Cities for Call Center Operations Managers

Call Center Operations Manager Salary by Company Size: Startups vs. Enterprise

Call Center Operations Manager Salary by Company Size

Call Center Operations Manager Salary by Industry: Top Paying Sectors

The top paying industries for a Call Center Operations Manager

Call Center Operations Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Call Center Operations Manager Salary Growth & Career Path

Salary Trends for Call Center Operations Manager

Average Annual Salary of Call Center Operations Manager Over Time

Most common benefits for Call Center Operations Manager

Common company salaries for Call Center Operations Manager

Find Your Next Call Center Operations Manager Job

For Employees

For Employers

FAQ about Call Center Operations Manager

1. What industry pays the highest salary for Call Center Operations Manager?

2. What level of job is an operations manager?

3. Do call centers make good money?

4. What is an om in a call center?

5. What is the highest paid operations manager?

6. How much a manager gets paid in USA?

7. How much do call center managers make in the US?

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Call Center Operations Manager Salary in the United States

How much does a Call Center Operations Manager make in the United States?

Key Factors That Influence Call Center Operations Manager Salaries

How Experience Level Affects Call Center Operations Manager Salaries?

How Do Call Center Operations Manager Salaries Vary from State to State?

Top Paying Cities for Call Center Operations Managers

Call Center Operations Manager Salary by Company Size: Startups vs. Enterprise

Call Center Operations Manager Salary by Company Size

Call Center Operations Manager Salary by Industry: Top Paying Sectors

The top paying industries for a Call Center Operations Manager

Call Center Operations Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Call Center Operations Manager Salary Growth & Career Path

Salaries of Jobs related to Call Center Operations Manager

Salary Trends for Call Center Operations Manager

Average Annual Salary of Call Center Operations Manager Over Time

Most common benefits for Call Center Operations Manager

Common company salaries for Call Center Operations Manager

Find Your Next Call Center Operations Manager Job

For Employees

For Employers

FAQ about Call Center Operations Manager

1. What industry pays the highest salary for Call Center Operations Manager?

2. What level of job is an operations manager?

3. Do call centers make good money?

4. What is an om in a call center?

5. What is the highest paid operations manager?

6. How much a manager gets paid in USA?

7. How much do call center managers make in the US?

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?