How much does a Call Center Operations Manager make in the United States? The average Call Center Operations Manager salary in the United States is $97,300 as of March 26, 2024, but the range typically falls between $82,600 and $114,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Manager Salary | $69,216 | US | March 26, 2024 |
25th Percentile Call Center Operations Manager Salary | $82,600 | US | March 26, 2024 |
50th Percentile Call Center Operations Manager Salary | $97,300 | US | March 26, 2024 |
75th Percentile Call Center Operations Manager Salary | $114,900 | US | March 26, 2024 |
90th Percentile Call Center Operations Manager Salary | $130,924 | US | March 26, 2024 |
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The Call Center Operations Manager analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Being a Call Center Operations Manager researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Call Center Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Call Center Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Bachelor's Degree
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