How much does a Call Center Scheduling Supervisor make in the United States? The average Call Center Scheduling Supervisor salary in the United States is $64,300 as of May 13, 2019, but the range typically falls between $56,000 and $72,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
The Call Center Scheduling Supervisor responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Call Center Scheduling Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Call Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelors degree. Typically reports to a manager. Contributes to the development of processes and procedures. Working as a Call Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. The Call Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. (Copyright 2019 Salary.com)
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Includes base and annual incentives