Call Center Quality Manager Salary in Advance, North Carolina

Call Center Quality Manager Salary in Advance, NC

How much does a Call Center Quality Manager make in Advance, NC? The average Call Center Quality Manager salary in Advance, NC is $77,800 as of March 26, 2024, but the range typically falls between $63,700 and $93,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Call Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Quality Manager Salary $50,863 Advance,NC March 26, 2024
25th Percentile Call Center Quality Manager Salary $63,700 Advance,NC March 26, 2024
50th Percentile Call Center Quality Manager Salary $77,800 Advance,NC March 26, 2024
75th Percentile Call Center Quality Manager Salary $93,200 Advance,NC March 26, 2024
90th Percentile Call Center Quality Manager Salary $107,221 Advance,NC March 26, 2024
25% $63,700 10% $50,863 90% $107,221 75% $93,200 $77,800 50%(Median) Didn’t find job title? Click
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Manager, Patient Engagement and Recruitment Call Center

Velocity Clinical Research, Inc. - Durham, NC

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Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Job Openings for Call Center Quality Manager in Advance, NC

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Call Center Quality Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
63700
93200
77800

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
68700
103400
85300
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Quality Manager in Advance, NC. The base salary for Call Center Quality Manager ranges from $63,700 to $93,200 with the average base salary of $77,800. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $68,700 to $103,400 with the average total cash compensation of $85,300.
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63700
93200

 

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About Advance, North Carolina    Advance (pronounced with the stress on the first syllable[citation needed]) is an unincorporated community and census-designated place (CDP) in Davie ....More

Advance, North Carolina  area prices were up 1.5% from a year ago    View the Cost of Living in Advance, North Carolina

Call Center Quality Manager Salary in popular cities: Charlotte, Raleigh, Greensboro

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