Salary AI Book a Demo
upper level job

Call Center Quality Supervisor Salary in the United States

How much does a Call Center Quality Supervisor make in the United States?

As of September 01, 2026, the average salary for a Call Center Quality Supervisor in the United States is $84,600 per year, which breaks down to an hourly rate of $41.

However, a Call Center Quality Supervisor's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $107,716
  • Majority Range (25th-75th percentile): $73,000 to $96,700
  • Entry-Level (10th percentile): $62,439
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Call Center Quality Supervisor Salaries

A Call Center Quality Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Call Center Quality Supervisor Salaries?

Experience is a primary driver of a Call Center Quality Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Quality Monitoring Analyst III (4-7 years): $74,846
  • Call Center Quality Monitoring Analyst IV (7+ years): $102,752
  • Call Center Quality Supervisor (7+ years): $84,545
  • Call Center Quality Manager (7+ years): $104,858
  • Call Center Quality Senior Manager (7+ years): $135,787
Job Role Years of Experience Average Salary
Call Center Quality Monitoring Analyst III4-7 years$74,846
Call Center Quality Monitoring Analyst IV7+ years$102,752
Call Center Quality Supervisor7+ years$84,545
Call Center Quality Manager7+ years$104,858
Call Center Quality Senior Manager7+ years$135,787
View as Graph

How Do Call Center Quality Supervisor Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Quality Supervisors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $93,700.
  • California: $93,300.
  • Massachusetts: $92,100.

Top Paying Cities for Call Center Quality Supervisors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $106,700
  • San Francisco: $105,500
  • Oakland: $103,300

What Skills Can Increase a Call Center Quality Supervisor's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 13.58% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Transaction Monitoring (Mentioned in 1.45% Job Postings): Transaction monitoring refers to the monitoring of customer transactions, including assessing historical/current customer information and interactions to provide a complete picture of customer activity.
  • Customer Satisfaction (Mentioned in 1.06% Job Postings): Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Skills Demand Percentage
Customer Service 13.58%
Transaction Monitoring 1.45%
Customer Satisfaction 1.06%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center Quality Supervisor's salary.

  • Service Operations: Can increase your salary by up to 46%.
  • CSR: Can increase your salary by up to 26%.
  • Microsoft Word: Can increase your salary by up to 10%.
Skill Salary Salary % Increase
Service Operations $123,516
46%
CSR $106,596
26%
Microsoft Word $93,060
10%
Get Latest Data

Call Center Quality Supervisor Salary by Company Size: Startups vs. Enterprise

Call Center Quality Supervisor salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $94,544. While startup companies pay approximate $79,975.

Call Center Quality Supervisor Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $79,975
Growth Stage 51~500 $84,581
Established 501~5000 $91,294
Enterprise 5000+ $94,544

Call Center Quality Supervisor Salary by Industry: Top Paying Sectors

For Call Center Quality Supervisor roles, the industry you choose can affect earning potential by as much as 105% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Pharmaceuticals sectors offer the strongest compensation, at 40% above the average. In contrast, Call Center Quality Supervisor positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Call Center Quality Supervisor as a support function rather than a direct revenue driver.

The top paying industries for a Call Center Quality Supervisor

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$118,440$57.040%
Pharmaceuticals$109,980$53.030%
Aerospace & Defense$101,520$49.020%
Biotechnology$101,520$49.020%
Internet$101,520$49.020%

Call Center Quality Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Quality Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$73,000
Average $84,600/year
$96,700
$6,083
Average $7,050/month
$8,058
$1,404
Average $1,627/week
$1,860
$35
Average $41/hour
$46
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $96,700 $8,058 $1,860 $46
Average $84,600 $7,050 $1,627 $41
25th Percentile $73,000 $6,083 $1,404 $35

Call Center Quality Supervisor Salary Growth & Career Path

Call Center Quality Supervisor

Next Role

Advancement

For a Call Center Quality Supervisor, the most direct path to higher earnings is advancing to the Call Center Quality Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $104,900 - a projected growth of 24% over your current level.

Most common benefits for Call Center Quality Supervisor

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Call Center Quality Supervisor

Here are companies hiring for Call Center Quality Supervisor and their salaries, click below for more details.

Find Your Next Call Center Quality Supervisor Job

Ready to take the next step in your career? Browse thousands of current Call Center Quality Supervisor job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

FAQ about Call Center Quality Supervisor

1. What industry pays the highest salary for Call Center Quality Supervisor?

The Software & Networking industry offers the highest average compensation for Call Center Quality Supervisor roles, with salaries approximately 40% above the market median.

2. What does a QA manager earn?

A Call Center Quality Manager typically earns between $69,500 and $101,600 annually, with a median salary of $84,800. This reflects the competitive nature of the role, emphasizing the importance of quality assurance in call center operations. Salary can vary based on experience, location, and company size.

3. What is the best position in a call center?

The most prestigious position in a call center is often the Call Center Quality Manager. This role is crucial for ensuring high service standards and improving customer satisfaction. With a salary range from $69,500 to $101,600, this position involves developing quality assurance strategies and training staff to enhance performance and customer experience.

4. Is a quality manager a good job?

A career as a quality manager is rewarding, offering a salary range from $69,500 to $101,600, with a midpoint of $84,800. This role involves ensuring products and services meet high standards through quality control processes, inspections, and compliance with industry regulations, making it both impactful and financially beneficial.

5. What degree do you need to be a QA manager?

To become a Quality Assurance Manager, a bachelor's degree is generally required. Relevant fields include business administration, engineering, or health sciences, especially for roles in clinical research. Salaries for this position range from $69,500 to $101,600, with a median salary of $84,800, reflecting the importance of education and experience in this role.

6. How much do quality managers make in the US?

Quality Managers in the US typically earn between $69,500 and $101,600 annually. The average salary is around $84,800, reflecting the range of experience and responsibilities in the role.

7. Which position has the highest salary?

The position of Call Center Quality Manager has a salary range with a minimum of $69,500, a mid-point of $84,800, and a maximum of $101,600. While this role offers competitive compensation, it may not surpass the highest-paying positions like CEOs or specialized surgeons.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
lower level job