How much does a Call Center Traffic and Scheduling Analyst II make in Abbeville, MS? The average Call Center Traffic and Scheduling Analyst II salary in Abbeville, MS is $58,400 as of March 26, 2024, but the range typically falls between $51,900 and $66,500. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst II Salary | $45,982 | Abbeville,MS | March 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst II Salary | $51,900 | Abbeville,MS | March 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst II Salary | $58,400 | Abbeville,MS | March 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst II Salary | $66,500 | Abbeville,MS | March 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst II Salary | $73,875 | Abbeville,MS | March 26, 2024 |
DAIKIN COMFORT TECHNOLOGIES DIST INC - Bellevue, WA
HealthTrackRX - Clarksville, IN
Call the Car - Diamond Bar, CA
Home Improvement Call Center Manager - Roofing
Reliable Roofing - Los Angeles, CA
The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
About Abbeville, Mississippi Abbeville is a town in Lafayette County, Mississippi. The population was 419 at the 2010 census. According to the United States Census Bureau, the tow....More
Abbeville, Mississippi area prices were up 1.3% from a year ago View the Cost of Living in Abbeville, Mississippi
Call Center Traffic and Scheduling Analyst II Salary in popular cities: Jackson, Gulfport, Hattiesburg
Recently searched related titles: Traffic Control Technician
Recently searched related titles: Call Center Administrator, Sustainability Project Coordinator, Air Traffic Controller Trainee
Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst II : Air Traffic Controller, Traffic Planner, Flagger
Salary estimation for Call Center Traffic and Scheduling Analyst II at companies like : Dani Devoigne Health International Inc, Onni, Wy Qq10 Holdings Inc
Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst II : Transportation Scheduler, Scheduling Administrator, Owner Relations Manager