Call Center Traffic and Scheduling Analyst Salary in Connecticut

How much does a Call Center Traffic and Scheduling Analyst make in Connecticut? The average Call Center Traffic and Scheduling Analyst salary in Connecticut is $54,200 as of May 31, 2019, but the range typically falls between $47,300 and $61,700. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Connecticut

About Connecticut    Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. Th....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location New London, CT Avg. Salary $53,320 Date Updated May 31, 2019
Location Norwich, CT Avg. Salary $53,568 Date Updated May 31, 2019
Location West Haven, CT Avg. Salary $54,814 Date Updated May 31, 2019
Location Abington, CT Avg. Salary $52,875 Date Updated May 31, 2019
Location Amston, CT Avg. Salary $53,590 Date Updated May 31, 2019
Location Andover, CT Avg. Salary $53,795 Date Updated May 31, 2019
Location Ansonia, CT Avg. Salary $54,814 Date Updated May 31, 2019
Location Ashford, CT Avg. Salary $52,903 Date Updated May 31, 2019
Location Avon, CT Avg. Salary $53,894 Date Updated May 31, 2019
Location Ballouville, CT Avg. Salary $52,798 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Connecticut