Call Center Traffic and Scheduling Analyst Salary in New Jersey

How much does a Call Center Traffic and Scheduling Analyst make in New Jersey? The average Call Center Traffic and Scheduling Analyst salary in New Jersey is $55,400 as of May 31, 2019, but the range typically falls between $48,300 and $63,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in New Jersey

About New Jersey    New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newa....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Bayonne, NJ Avg. Salary $56,907 Date Updated May 31, 2019
Location Bergenfield, NJ Avg. Salary $57,405 Date Updated May 31, 2019
Location Bloomfield, NJ Avg. Salary $57,455 Date Updated May 31, 2019
Location East Brunswick, NJ Avg. Salary $57,734 Date Updated May 31, 2019
Location Hoboken, NJ Avg. Salary $60,296 Date Updated May 31, 2019
Location Irvington, NJ Avg. Salary $56,907 Date Updated May 31, 2019
Location Lakewood, NJ Avg. Salary $56,756 Date Updated May 31, 2019
Location Middlesex, NJ Avg. Salary $55,910 Date Updated May 31, 2019
Location Passaic, NJ Avg. Salary $57,455 Date Updated May 31, 2019
Location Union, NJ Avg. Salary $56,907 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in New Jersey