Contact Center Agent and Resources Scheduling Manager Salary in Louisville, Kentucky
Contact Center Agent and Resources Scheduling Manager Salary in Louisville, KY
How much does a Contact Center Agent and Resources Scheduling Manager make in Louisville, KY? The average Contact Center Agent and Resources Scheduling Manager salary in Louisville, KY is $104,210 as of March 26, 2024, but the range typically falls between $86,560 and $117,720. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $70,491 | Louisville,KY | March 26, 2024 |
| 25th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $86,560 | Louisville,KY | March 26, 2024 |
| 50th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $104,210 | Louisville,KY | March 26, 2024 |
| 75th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $117,720 | Louisville,KY | March 26, 2024 |
| 90th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $130,020 | Louisville,KY | March 26, 2024 |
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Job Description
The Contact Center Agent and Resources Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Contact Center Agent and Resources Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Contact Center Agent and Resources Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Agent and Resources Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Contact Center Agent and Resources Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
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Call Center Scheduling Supervisor
3 + years experience
Bachelor's Degree -
This Job:
Contact Center Agent and Resources Scheduling Manager
5 + years experience
Bachelor's Degree
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About Louisville, Kentucky Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 ....More
Louisville, Kentucky area prices were up 1.2% from a year ago View the Cost of Living in Louisville, Kentucky
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