How much does a Contact Center Agent and Resources Scheduling Manager make in the United States? The average Contact Center Agent and Resources Scheduling Manager salary in the United States is $108,650 as of February 26, 2024, but the range typically falls between $90,260 and $122,730. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Contact Center Agent and Resources Scheduling Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Agent and Resources Scheduling Manager Salary $73,517 US February 26, 2024
25th Percentile Contact Center Agent and Resources Scheduling Manager Salary $90,260 US February 26, 2024
50th Percentile Contact Center Agent and Resources Scheduling Manager Salary $108,650 US February 26, 2024
75th Percentile Contact Center Agent and Resources Scheduling Manager Salary $122,730 US February 26, 2024
90th Percentile Contact Center Agent and Resources Scheduling Manager Salary $135,549 US February 26, 2024
25% $90,260 10% $73,517 90% $135,549 75% $122,730 $108,650 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Agent and Resources Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Contact Center Agent and Resources Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Contact Center Agent and Resources Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Agent and Resources Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Contact Center Agent and Resources Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Career Path for this job

  1. Down a level:

    Call Center Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Agent and Resources Scheduling Manager

    5 + years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
90260
122730
108650

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
95870
137790
119510
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Agent and Resources Scheduling Manager in the United States. The base salary for Contact Center Agent and Resources Scheduling Manager ranges from $90,260 to $122,730 with the average base salary of $108,650. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $95,870 to $137,790 with the average total cash compensation of $119,510.
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90260
122730

 

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