How much does a Contact Center Agent and Resources Scheduling Manager make in the United States? The average Contact Center Agent and Resources Scheduling Manager salary in the United States is $108,650 as of February 26, 2024, but the range typically falls between $90,260 and $122,730. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $73,517 | US | February 26, 2024 |
25th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $90,260 | US | February 26, 2024 |
50th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $108,650 | US | February 26, 2024 |
75th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $122,730 | US | February 26, 2024 |
90th Percentile Contact Center Agent and Resources Scheduling Manager Salary | $135,549 | US | February 26, 2024 |
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The Contact Center Agent and Resources Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Contact Center Agent and Resources Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Contact Center Agent and Resources Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Agent and Resources Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Contact Center Agent and Resources Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
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