Contact Center Metrics Analyst I Salary in Texas
Contact Center Metrics Analyst I Salary in Texas
How much does a Contact Center Metrics Analyst I make in Texas? The average Contact Center Metrics Analyst I salary in Texas is $51,590 as of April 24, 2024, but the range typically falls between $45,090 and $60,590. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Metrics Analyst I Salary | $39,172 | TX | April 24, 2024 |
| 25th Percentile Contact Center Metrics Analyst I Salary | $45,090 | TX | April 24, 2024 |
| 50th Percentile Contact Center Metrics Analyst I Salary | $51,590 | TX | April 24, 2024 |
| 75th Percentile Contact Center Metrics Analyst I Salary | $60,590 | TX | April 24, 2024 |
| 90th Percentile Contact Center Metrics Analyst I Salary | $68,784 | TX | April 24, 2024 |
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Job Description
The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Gartner - Irving, TXSenior Director Analyst, Contact Center as a Service Technology. About the Role. We're looking for a. Senior. Research Director. with expertise in Customer...- 2 Days Ago
Career Path for this job
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This Job:
Contact Center Metrics Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Contact Center Metrics Analyst I
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Abbott, TX | Avg. Salary $46,777 | Date Updated April 24, 2024 |
| Location Abernathy, TX | Avg. Salary $46,830 | Date Updated April 24, 2024 |
| Location Abilene, TX | Avg. Salary $47,093 | Date Updated April 24, 2024 |
| Location Ace, TX | Avg. Salary $50,412 | Date Updated April 24, 2024 |
| Location Ackerly, TX | Avg. Salary $46,619 | Date Updated April 24, 2024 |
| Location Addison, TX | Avg. Salary $51,992 | Date Updated April 24, 2024 |
| Location Adkins, TX | Avg. Salary $49,674 | Date Updated April 24, 2024 |
| Location Adrian, TX | Avg. Salary $47,462 | Date Updated April 24, 2024 |
| Location Afton, TX | Avg. Salary $46,619 | Date Updated April 24, 2024 |
| Location Agua Dulce, TX | Avg. Salary $49,042 | Date Updated April 24, 2024 |
About Texas
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Level of Education
- Contact Center Metrics Analyst I Salaries with a High School Diploma or Technical Certificate
- Contact Center Metrics Analyst I Salaries with an Associate's Degree
- Contact Center Metrics Analyst I Salaries with a Bachelor's Degree
- Contact Center Metrics Analyst I Salaries with a Master's Degree or MBA
- Contact Center Metrics Analyst I Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Contact Center Metrics Analyst I Job
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About Texas Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United State....More
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