Contact Center Planning and Monitoring Analyst Salary in Fitchburg, Massachusetts
Contact Center Planning and Monitoring Analyst Salary in Fitchburg, MA
How much does a Contact Center Planning and Monitoring Analyst make in Fitchburg, MA? The average Contact Center Planning and Monitoring Analyst salary in Fitchburg, MA is $54,390 as of April 24, 2024, but the range typically falls between $46,490 and $62,230. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Planning and Monitoring Analyst Salary | $39,297 | Fitchburg,MA | April 24, 2024 |
| 25th Percentile Contact Center Planning and Monitoring Analyst Salary | $46,490 | Fitchburg,MA | April 24, 2024 |
| 50th Percentile Contact Center Planning and Monitoring Analyst Salary | $54,390 | Fitchburg,MA | April 24, 2024 |
| 75th Percentile Contact Center Planning and Monitoring Analyst Salary | $62,230 | Fitchburg,MA | April 24, 2024 |
| 90th Percentile Contact Center Planning and Monitoring Analyst Salary | $69,368 | Fitchburg,MA | April 24, 2024 |
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Job Description
The Contact Center Planning and Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Contact Center Planning and Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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BayOne Solutions - Waltham, MATitle: System Analyst. Locations: Hybrid in Waltham, MA (2-3 days per week onsite). Duration: Contract (6+ Months - Extendable). Client: Business Insurance...- 4 Days Ago
Career Path for this job
-
This Job:
Contact Center Planning and Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
Up a level:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree
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About Fitchburg, Massachusetts
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Level of Education
- Contact Center Planning and Monitoring Analyst Salaries with an Associate's Degree
- Contact Center Planning and Monitoring Analyst Salaries with a Bachelor's Degree
- Contact Center Planning and Monitoring Analyst Salaries with a Master's Degree or MBA
- Contact Center Planning and Monitoring Analyst Salaries with a JD, MD, PhD or Equivalent
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About Fitchburg, Massachusetts Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home....More
Fitchburg, Massachusetts area prices were up 1.6% from a year ago View the Cost of Living in Fitchburg, Massachusetts
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