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Contact Center Planning and Monitoring Analyst Salary in Massachusetts

Contact Center Planning and Monitoring Analyst Salary in Massachusetts

How much does a Contact Center Planning and Monitoring Analyst make in Massachusetts? The average Contact Center Planning and Monitoring Analyst salary in Massachusetts is $55,510 as of April 24, 2024, but the range typically falls between $47,450 and $63,510. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Contact Center Planning and Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Planning and Monitoring Analyst Salary $40,112 MA April 24, 2024
25th Percentile Contact Center Planning and Monitoring Analyst Salary $47,450 MA April 24, 2024
50th Percentile Contact Center Planning and Monitoring Analyst Salary $55,510 MA April 24, 2024
75th Percentile Contact Center Planning and Monitoring Analyst Salary $63,510 MA April 24, 2024
90th Percentile Contact Center Planning and Monitoring Analyst Salary $70,794 MA April 24, 2024
25% $47,450 10% $40,112 90% $70,794 75% $63,510 $55,510 50%(Median) Didn’t find job title? Click
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Check out Contact Center Planning and Monitoring Analyst Job Openings in Massachusetts

Contact Center Workforce Analyst - Hybrid

Arbella Insurance Group - Quincy, MA

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Behavior Analyst (BCBA)

Lighthouse Autism Center - Kearney, NE

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Behavior Analyst (BCBA)

Lighthouse Autism Center - Chesterton, IN

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Behavior Analyst - BCBA

Lighthouse Autism Center - Davenport, IA

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Job Description

The Contact Center Planning and Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Contact Center Planning and Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Planning and Monitoring Analyst in Massachusetts
  • Arbella Insurance Group - Quincy, MA
    Why Arbella. At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging w...
    - 2 Days Ago
  • Lighthouse Autism Center - Kearney, NE
    Description:*$20,000 signing bonus. At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate...
    - 8 Days Ago
  • Lighthouse Autism Center - Chesterton, IN
    Description. $5,000 signing bonus. At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate ...
    - 8 Days Ago
  • Lighthouse Autism Center - Davenport, IA
    Description:*$20,000 signing bonus. At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate...
    - 9 Days Ago
  • Aylo Health - McDonough, GA
    At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenien...
    - 1 Month Ago

Career Path for this job

  1. This Job:

    Contact Center Planning and Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Planning and Monitoring Analyst

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $53,516 Date Updated April 24, 2024
Location Barnstable, MA Avg. Salary $54,077 Date Updated April 24, 2024
Location Fitchburg, MA Avg. Salary $54,383 Date Updated April 24, 2024
Location Hyannis, MA Avg. Salary $53,873 Date Updated April 24, 2024
Location Leominster, MA Avg. Salary $53,720 Date Updated April 24, 2024
Location Malden, MA Avg. Salary $57,189 Date Updated April 24, 2024
Location Methuen, MA Avg. Salary $54,485 Date Updated April 24, 2024
Location Newton, MA Avg. Salary $57,189 Date Updated April 24, 2024
Location Revere, MA Avg. Salary $57,189 Date Updated April 24, 2024
Location Weymouth, MA Avg. Salary $55,709 Date Updated April 24, 2024

View Salary Data for All Nearby Cities

New Hampshire

Contact Center Planning and Monitoring Analyst Salaries in Portsmouth, New Hampshire

Rhode Island

Contact Center Planning and Monitoring Analyst Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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