Customer Service Escalation Specialist Salary in Springfield, Missouri
Customer Service Escalation Specialist Salary in Springfield, MO
How much does an Customer Service Escalation Specialist make in Springfield, MO? The average Customer Service Escalation Specialist salary in Springfield, MO is $49,400 as of April 24, 2024, but the range typically falls between $43,600 and $56,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Escalation Specialist Salary | $38,319 | Springfield,MO | April 24, 2024 |
| 25th Percentile Customer Service Escalation Specialist Salary | $43,600 | Springfield,MO | April 24, 2024 |
| 50th Percentile Customer Service Escalation Specialist Salary | $49,400 | Springfield,MO | April 24, 2024 |
| 75th Percentile Customer Service Escalation Specialist Salary | $56,800 | Springfield,MO | April 24, 2024 |
| 90th Percentile Customer Service Escalation Specialist Salary | $63,537 | Springfield,MO | April 24, 2024 |
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Job Description
The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Customer Service Escalation Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Escalation Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Escalation Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Customer Service Escalation Specialist
2 - 4 years experience
Bachelor's Degree -
Up a level:
Customer Service Escalation Manager
4 - 7 years experience
Bachelor's Degree
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About Springfield, Missouri
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Level of Education
- Customer Service Escalation Specialist Salaries with an Associate's Degree
- Customer Service Escalation Specialist Salaries with a Bachelor's Degree
- Customer Service Escalation Specialist Salaries with a Master's Degree or MBA
- Customer Service Escalation Specialist Salaries with a JD, MD, PhD or Equivalent
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About Springfield, Missouri Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498....More
Springfield, Missouri area prices were up 1.3% from a year ago View the Cost of Living in Springfield, Missouri
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