Customer Service Trainer II - Call Center Salary in Washington, District of Columbia
Customer Service Trainer II - Call Center Salary in Washington, DC
How much does a Customer Service Trainer II - Call Center make in Washington, DC? The average Customer Service Trainer II - Call Center salary in Washington, DC is $62,890 as of March 26, 2024, but the range typically falls between $54,290 and $74,290. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Trainer II - Call Center Salary | $46,460 | Washington,DC | March 26, 2024 |
| 25th Percentile Customer Service Trainer II - Call Center Salary | $54,290 | Washington,DC | March 26, 2024 |
| 50th Percentile Customer Service Trainer II - Call Center Salary | $62,890 | Washington,DC | March 26, 2024 |
| 75th Percentile Customer Service Trainer II - Call Center Salary | $74,290 | Washington,DC | March 26, 2024 |
| 90th Percentile Customer Service Trainer II - Call Center Salary | $84,669 | Washington,DC | March 26, 2024 |
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Job Description
The Customer Service Trainer II - Call Center provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Trainer II - Call Center instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Trainer II - Call Center provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Trainer II - Call Center occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Trainer II - Call Center typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Customer Service Representative Coach I
0 - 2 years experience
Bachelor's Degree -
This Job:
Customer Service Trainer II - Call Center
2 - 4 years experience
Bachelor's Degree -
Up a level:
Customer Service Representative Coach III
4 - 7 years experience
Bachelor's Degree
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About Washington, District of Columbia
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About Washington, District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More
Washington, District of Columbia area prices were up 1.3% from a year ago View the Cost of Living in Washington, District of Columbia
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